Crush Joshua Baja

CRUSH JOSHUA BAJA PROJECT MANAGER / VIRTUAL ASSISTANT -- PROFILE EDUCATION I am a project manager with a strong background in leadership and managing virtual assistants. I have been immersed into different industries because of the various Virtual Assistants that I was able to handle. University of Science and Technology of Southern Philippines Bachelor Science in Mechanical Engineering, 2020 SKILLS Efficient handling of projects Transformational leadership Working with less to no supervisory attention Amazing communication prowess Quick to adapt NOTABLE ACHIEVEMENTS Best Oral Revalida as a Team Leader Best Team Leader for the year 2021 Top 5 best activity in the Philippines for Student Recreational activity ASEAN Excellence awardee in student leadership Katiguman awards for best student organization (2019) Attended from 2015 to 2020 President of the Student Society of Mechanical Engineers, 2018 President of Extra-curricular Organizations, 2019 EXPERIENCE Team Leader OA Philippines, April 2021 - March 2022 Manage offshore virtual assistants from various industries Coach and train virtual assistants Client touch base Solve escalations Plan and initiate activities to improve B2C relations Evaluate data and virtual assistants to avoid client dissatisfaction Monitor virtual assistant performance and see room for improvements Study various client industries and see opportunities for virtual assistants to help Customer Support Specialist / Virtual Assistant / Amazon Account manager Sundryology, May 2019 - January 2021 Handles customer inquiries Technical support Study products for in-depth knowledge Make reports for client satisfaction and dissatisfaction Support the marketing team Lead generation Amazon product research