CRUSH JOSHUA BAJA
PROJECT MANAGER / VIRTUAL
ASSISTANT
--
PROFILE
EDUCATION
I am a project manager with a
strong background in leadership
and managing virtual assistants. I
have been immersed into
different industries because of the
various Virtual Assistants that I
was able to handle.
University of Science and Technology of Southern
Philippines
Bachelor Science in Mechanical Engineering, 2020
SKILLS
Efficient handling of projects
Transformational leadership
Working with less to no
supervisory attention
Amazing communication
prowess
Quick to adapt
NOTABLE
ACHIEVEMENTS
Best Oral Revalida as a
Team Leader
Best Team Leader for the
year 2021
Top 5 best activity in the
Philippines for Student
Recreational activity
ASEAN Excellence awardee
in student leadership
Katiguman awards for best
student organization (2019)
Attended from 2015 to 2020
President of the Student Society of Mechanical
Engineers, 2018
President of Extra-curricular Organizations, 2019
EXPERIENCE
Team Leader
OA Philippines, April 2021 - March 2022
Manage offshore virtual assistants from various
industries
Coach and train virtual assistants
Client touch base
Solve escalations
Plan and initiate activities to improve B2C relations
Evaluate data and virtual assistants to avoid client
dissatisfaction
Monitor virtual assistant performance and see room for
improvements
Study various client industries and see opportunities for
virtual assistants to help
Customer Support Specialist / Virtual Assistant /
Amazon Account manager
Sundryology, May 2019 - January 2021
Handles customer inquiries
Technical support
Study products for in-depth knowledge
Make reports for client satisfaction and dissatisfaction
Support the marketing team
Lead generation
Amazon product research