Crizza Nicole M. Pajaro
Administrative Support Specialist
Iloilo City, Philippines
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-linkedin.com/in/crizzanicolepajaro
Work Portfolio
PROFESSIONAL EXPERIENCE
PERSONAL VIRTUAL ASSISTANT
Jan 2023 – Jan 2024
Streamlined and optimized Zoho CRM system to track and monitor follow-up tasks.
Managed and organized email inboxes for high-profile clients, reducing response time by 50%
and ensuring no missed or overlooked emails.
May 2022 – Sept 2023
Iloilo City, PH
SECRETARY & BOOKKEEPER
Deocampo Sportswear Trading
Generated a sales ledger on MS Excel to monitor over 300 orders, resulting in accurate
transaction records.
Performed thorough data analysis, and reconciled financial records, resulting in a 98% accuracy
rate for invoices and receipts.
Implemented a streamlined process of payroll and data entry, reducing processing time by 30%.
Addressed customer inquiries and provided timely updates on product orders, resulting in a
20% increase in customer satisfaction ratings.
Collaborated with cross-functional teams to monitor product operation and ensure on-time
delivery of products, resulting in an 80% increase in production rate.
May 2022 - June 2022
Metro Manila, PH
RECRUITMENT INTERN
Ace Summit Life Insurance Agency (Pru Life UK)
Handled incoming applications and collated received documentation.
Maintained an organized system using G-Sheet for tracking applicants.
Conducted initial screening interviews via Zoom or phone with over 12 potential candidates,
resulting in a shortlist of 7 highly qualified applicants for further consideration.
Collaborated with the hiring manager to draft and post job advertisements on LinkedIn and
Facebook, resulting in a 20% increase in the applicant pool within the month.
June 2019 - March 2020
Iloilo City, PH
COUNTER SERVICE ASSISTANT
Central Philippine University
Handled cash transactions accurately and efficiently at a cash register or POS system and issued
receipts accordingly.
Successfully processed and served the customer's order, resulting in a 30% increase in customer
satisfaction ratings.
EDUCATION
CENTRAL PHILIPPINE UNIVERSITY
Bachelor of Business Administration in Financial Management
2018 – 2022
Iloilo City, PH
Magna Cum Laude, Dean’s List, GWA: 1.41
USWAG Scholarship Award
C.P.U. Working Student Organization Member
TRAINING AND CERTIFICATIONS
Yokly Virtual Assistant Training Program, 2023
Virtual Internship Completion, 2022
Civil Service Eligibility, 2022
SKILLS
Technical: Bookkeeping, General Management, Social Media Marketing, Project Management, Data Entry,
Microsoft Office, Google Workspace, Canva, Adobe Suite (Premier Pro, Lightroom), Zoho CRM,
Graphic Design, Video Editing
Personal: Detail-oriented, Organization, Time Management, Teamwork, Critical Thinking, Interpersonal,
Multitasking, Adaptability, Resourceful
Language: English (Advanced), Filipino (Native)
