Crizelle Jane Pagcu

CRIZELLE JANE PAGCU Cabuyao, Laguna 4025 Detail-oriented administrative professional with nearly 4 years of experience in customer voice support, now specializing in back-office operations, data entry, and virtual assistance. Proven ability to manage high-volume workloads with strong accuracy and organization. Experienced in CRM systems, documentation, and remote collaboration tools. Seeking a remote role as a Virtual Assistant, Administrative Assistant, or Data Entry Specialist to support business operations efficiently. CORE SKILLS Administrative & Virtual Assistance Data Entry (95–99% accuracy) Email & Inbox Management CRM & Ticketing Systems Calendar & Task Management File Organization & Documentation Process Improvement & Workflow Support KPI & SLA Tracking Remote Collaboration Effective Communication (Written & Verbal) TECHNICAL TOOLS CRM Systems: ClickCRM, Checkout Champ, Salesforce, Monday.com Ticketing Systems & Email Platforms Microsoft Office: Word, Excel (data tracking, basic formulas), Outlook Google Workspace: Docs, Sheets, Gmail, Drive Canva (basic design) AI Tools: ChatGPT (content drafting, email responses, task automation) REMOTE WORK STRENGTHS Proven ability to work independently with minimal supervision Strong time management and task prioritization Reliable in meeting deadlines and maintaining productivity Experienced in handling global customers and remote communication EDUCATION University of Cabuyao | 2018 – 2019 Mamatid Senior High School | 2021 – 2022 REFERENCES Available upon request PROFESSIONAL EXPERIENCE Customer Service Representative (E-Commerce) HelpGrid | October 2024 – Present Manage customer inquiries via email and ticketing systems, ensuring timely and accurate responses Perform data entry and maintain accurate records of customer interactions and transactions Process order tracking, returns, and issue resolution while maintaining organized documentation Support operational workflows by identifying recurring issues and recommending process improvements Customer Service Representative Afni Philippines (Verizon Business) | March 2024 – October 2024 Handled inbound and outbound calls while documenting customer interactions in CRM systems Conducted account updates, data verification, and basic troubleshooting Maintained accurate records of billing concerns and resolutions Achieved first-contact resolution by efficiently managing customer data and account details Customer Service Representative IQOR Philippines (T-Mobile for Business) | August 2022 – December 2023 Managed customer accounts, ensuring accurate data entry and updates Documented interactions, issues, and resolutions in internal systems Supported billing and account inquiries with attention to detail and compliance Consistently met service metrics while handling high-volume workloads