Crizan Pascual

CRIZAN A. PASCUAL 11 Maysantol Bulakan, Bulacan-- Skype: jeffcriz15 Date of Birth: March 13, 1989 OBJECTIVE To obtain a position that will enable me to use my strong organizational skills and my ability to work well with people. EDUCATION Graduate of Bachelor in Business Administration POLYTECHNIC UNIVERSITY OF THE PHILIPPINES- SKILLS: Applications/Platforms used Google docs| Google Spreadsheet | Google forms | MS Office| Zendesk | Freshdesk | Shopify | Salesforce | Airtable | Housecall Pro| Quickbooks | Zapier | Skype | Slack | Dropbox | Zillow | Redfin | Gmail | Facebook Ads | Wordpress| Trello | Facebook | Instagram | Twitter | Mailchimp| Thumbtack Computer Skills ● Microsoft Office ● Spreadsheets ● Communication and collaboration tools (Slack, Skype, etc.) ● Basic Graphic design (canva) ● Email communication ● Social media ● Data visualization Data Entry ● Proficient typing and transcription ● Accuracy and attention to detail ● 60 Words a minute Administrative Skills ● Computer and technical skills (including software knowledge) ● Organizational and time management abilities ● Communication (written and verbal) ● Customer Service ● ● ● ● A positive attitude when working under pressure Multitasking Confidentiality Ability to work independently and as a part of the team JOB EXPERIENCE: Title: Company name: Position time period: Description: Ecommerce support/Customer service Little Nation December 2019- February 2021 Order management (chat and email) Title: Company name: Position time period: Description: Chat and Email Customer Loyalty Specialist Balsam Brands September 2019- November 2019 (Seasonal) Chat and Email support Title: Virtual Assistant/ Administrative Staff Company name: LGC Homebuyer, LLC Position time period: July 2016- August 2020 Description: Admin staff/support for a real estate company Title: General VA/HR manager Company name: NEM Foundation Position time period: September 2017- February 2019 Description: General VA roles/ HR manager roles Title: Order Management Specialist Company name: Anova Culinary Position time period: June 2016 to January 2019 Description: Email support for shipment. Checking shipping status and processing shipment of order if needed. Title: Company name: Position time period: Description: Email Support Specialist Im In Mobile April 2016- June 2016 (Seasonal) Email Support (Lead Generation) Title: Company name: Position time period: Description: Administrative Assistant/Data Entry Specialist DESIGN PICKLE June 2015- August 2016 Lead Generation and Data encoding Title: Company name: Position time period: Description: Troubleshooting Administrative Assistant/Chat and Email Support Specialist M&M Helton Enterprises April 2014- May 2017 Managing team, Lead Generation, Email and Chat support, Handling lead orders, Title: QA Specialist Company Name: RRL Solutions Position time period: September 2013 – March 2014 (7 months) Position Description:- Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. -Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. -Evaluates telemarketing approaches by rating the effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. -Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. Title: Data Entry Specialist Company name: TOP L MEDIA Position time period: March 2013- September 2013 Description: check source documents for accuracy Verify data and correct data where necessary Enter data from source documents into prescribed computer database, files and forms Title: Company name: Position time period: Description: Customer Service Representative INTERACTIVE TECHNOLOGY SOLUTIONS May 2010-May 2012 Answer inbound calls to assist customer inquiries Title: Customer Service Representative Company name: PILIPINAS TELESERV Position time period: June 2012- May 2013 Description: Answer inbound calls to assist customer inquiries and complaints