Cristito T. Caga Jr.

PROFESSIONAL CAREER E-Commerce Virtual Assistant Revelita Inc DBA Element Nightingale | July 2018 - September 2019 - Source items at Walmart or Amazon to be sold to an eStore - Do order processing, order cancellation, and order tracking - Handled administrative projects and delivered high-quality work under minimum supervision CRISTITO CAGA JR. VIRTUAL ASSISTANT Trip Experience Case Manager Airbnb | August 2012 - June 2018 - Addressed customer concerns via inbound call, chat and email in a timely and accurate fashion - Enforced service center policies, procedures and quality assurance measures - Investigated and solved a variety of cases that required an exceptional sense of mediation, product knowledge and attention to detail Customer Service Representative Comcast | April 2010 - July 2012 - Provided superior customer support & service to our small and medium business customers by answering a full range of customer requests, inquiries, and complaints relating to their billing statements, and resolving general billing questions statements and general inquiries, as well as for the resolution of payment concerns Data Entry and Order Entry Specialist GeekHoodies | September 2009 - March 2010 - Entered products onto the online store - Updated product pricing, and product descriptions - Processed online store orders, and worked with the purchasing department for order fulfillment PERSONAL PROFILE SKILLS AND TOOLS Extremely motivated to constantly develop my skills and grow professionally. - Customer Service Management Social Media, Chat and Email Support Data Entry and Order Entry Web Research Amazon Online Arbitrage Walmart and Ebay Manual Product Sourcing - Zendesk, Salesforce and LiveChat eBay, Amazon, and Walmart Asana and Slack Microsoft Tools (Excel, word and Outlook) G Suite (Gmail, Google Drive, Google Docs and Google Sheets) Social Media (Facebook, Instagram, Twitter) GET IN TOUCH! Email:-Skype: live:cristitocaga EDUCATION HISTORY University of Rizal System Bachelor of Science in Business Administration Major in Economics