Cristito Caga Jr.

CRISTITO CAGA JR. -- WORK EXPERIENCE Outlaw Soaps July 2022 - January 2023 EB5 Affiliate Network April 2020 - December 2022 Blue Surge Marketing June 2018 - March 2022 General Virtual Admin Assistant Data entry, data mining, web research, data scraping Light/simple video and graphic design via Canva Create reports and project management Shopify website management CRM and social media management Amazon inventory management Organize documents and meeting notes Provide various administrative tasks Virtual Executive Assistant Provide administrative assistance such as: Web research Data entry Draft emails responses Lead generation Transcribe meeting minutes Calendar management Email/inbox management Project management Social media management Light/simple video and graphic design via Canva WordPress website management Data management Create SOPs Virtual Assistant / Assistant Project Manager Ensure that projects run smoothly from start to finish by helping with planning and execution Communicate with stakeholders regarding project needs and goals Contribute to the planning and development of projects Keep track of and report on project progress Completing any tasks assigned by the Project Manager in an efficient and timely manner Perform administrative tasks such as preparing invoices, scheduling meetings, researching leads, CRM management, creating reports, and etc. Airbnb January 2015 - December 2018 Comcast April 2010 - December 2014 SearchWords Trip Case Manager Addressed customer service inquiries in a timely manner and accurate fashion Maintained up-to-date records at all the times Built customer loyalty by placing follow-up calls for customers who reported product issues Made reasonable procedure exceptions to accommodate unusual customer requests Participated in agent development/coaching Technical Support Advisor Interacts with customers via telephone or email to assist with a variety of inquiries and issues Create, maintain, and enter information into the database Provide regular activity and backlink health reports Offer Comcast products and services to meet customer needs Exercise sound judgment within the scope of support Manage and maintain internal KPIs Customer Service Executive May 2008 - March 2010 Answer client correspondences through email, social media, and phone Relay extensive product information to customers File customer records, including contact information, purchases, and billings Provide customers with clear instructions to resolve issues Reroute customer calls to other departments when advanced solutions are needed Track and maintain customer service KPIs and metrics EDUCATION University of Rizal System 2004 - 2008 BSBA Economics EXPERTISE Virtual Assistance Project Management Technical Support and Customer Service CRM, Data, and Inbox Management Administrative Tasks