CRISTINE A. VILLEGAS
107 Avancenia St., North Fundidor, Molo, Iloilo City
Mobile #:-
Email:-
Personal Data:
Date of Birth: September 7, 1981
Place of Birth: Davao City
Age: 35
Citizenship: Filipino
Sex: Female
Religion: Roman Catholic
Dialects Spoken: Cebuano, Tagalog, Hiligaynon and English
Educational Background:
Tertiary Level
BS in Nursing 2011
University of Iloilo Phinma Education Network
Iloilo City
Secondary Level
Assumption School of Davao 1998
Agdao, Davao City
Elementary Level
Assumption School of Davao 1994
Agdao, Davao City
Skills:
Computer Literate: Microsoft word, Microsoft Excel, Data encoding
Work Experience:
March 2014 to PresentOdesk
https://www.upwork.com/freelancers/~01468a6fe69d5f18b6?viewMode=1
Freelancer
Data Entry
Outbound Leads Generation
QA Evaluation
October 2013 to February 2014SPI Global2nd and 3rd floors IloiloSupermart Bldg. Cor San Jose and Avancena Sts. Molo, Iloilo City
Customer Service Representative
Provide customer service to cable TV customers
Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill
Assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
Troubleshoot a variety of technical issues, from signal loss to remote control use
Use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience
March 2013 to October 2013Teletech3F SM City Iloilo
Technical Support Representative
Deliver service and support to end-users using internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical hardware and software issues involving internet connectivity
Follow up and make scheduled call backs to customers where necessary
Setting up new user’s accounts and profiles and dealing with password issues
Replacing defective equipment
January 2013 to March 2013Blue English AcademyIloilo City
English Tutor
Teaching correct usage of the English language in oral and written communication
Educating students on proper spoken and written use of English to enhance their career options
Create lesson plans
If necessary, using alternative teaching strategies to help students progress and learn more effectively
Establishing an environment that encourages students to learn, increases their interest in English and holds their attention in a fun and exciting fashion
Preparing and setting tests, examination papers, and exercises
Observe and evaluate student's performance
July 2011 to February 2013Savant Technologies Inc.M.H. Del Pilar St., Iloilo City
Data Encoder/Data Analyst
Prepares source data for computer entry by compiling and sorting information of customer’s Mortgages
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Maintains customer confidence and protects operations by keeping information confidential
Translate the data into an understandable document
Clean the data to remove errors and ensure consistency. Abbreviations found inside names and addresses may not match, data values may have been keyed incorrectly or fields may be missing
References:
Ronald Dayanan
Human Asset
Savant Technologies Inc.
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Janet Garganta
Bank Employee
Banco de Oro-
Suzanna Beltran
Data Analyst
Savant Technologies Inc-
