Cristine Mae Lumasag

CRISTINE LUMASAG Virtual Assistant | Customer Service Rep Expert customer service representative with 4 years of experience. Adept problem solver capable of building rapport and exceeding sales goals, willing to learn new skills, and teachable. Proven track record of solving %99 of customers' concerns in a timely manner. Cristine Lumasag CONTACT- General Santos City, Philippines EXPERTISE Technical Support Sales (Cold calling) Logo Design Customer Service Data Entry WORK EXPERIENCE QUALITY ASSURANCE | LAB ANALYST Malalag Bay Aquaculture Corporation June 2016 - June 2018 Documenting and reporting product or service quality levels Create quality measurements to track improvement in products Execute quality improvement testing and activities Work closely with the development team to improve existing products Maintain standards for reliability and performance of production Adhere to industry quality and safety standards Performing routine inspections and quality tests. Preparing solutions for testing, sterilizing equipment, and performing other tasks related to the test being run Conducting research on new testing methods or ways to improve existing tests Lead Generation G-suit (Docs, sheets, slide) Quality Assurance EDUCATION FATIMA NATIONAL HISGHSCOOL 2009 - 2013 MINDANAO STATE UNIVERSITY Diploma of Fisheries Major in Fish Processing - Bachelor of Science Major in Aquaculture 2018 CUSTOMER SERVICE REPRESENTATIVE IBEX GLOBAL DAVAO (AT&T ACCOUNT) July 2018 - September 2019 Provide excellent customer service to AT&T customers, responding to inquiries and resolving issues in a timely manner Accurately enter customer information into the system, including billing address, contact information, and account details Assist customers with product selection, installation, activation, and troubleshooting Educate customers on the features and benefits of AT&T products and services Maintain up-to-date knowledge of products and services offered by AT&T Participate in team meetings and training sessions as required Helping determine pricing schedules for quotes, promotions, and negotiations. CUSTOMER SERVICE REPRESENTATIVE | EMAIL SUPPORT IQOR DAVAO (1800 Flowers Account) September 2019- April 2020 Handled and responded to over 150 customer inquiries in all forms (email, phone, inperson, fax) Maintained and ensured the accuracy of internal reports and records (invoices, fuel billing, bank statements To resolve customer complaints via email or live chat Provide exceptional customer service and resolve customer inquiries Responsible for proper system setup and follow-through on all customer requests Follow up on customer requests for return phone calls, where necessary Receive, prioritize, process, and identify incoming orders according to the sales policy and customer requirements Allocate and track orders and returns CUSTOMER SERVICE REPRESENTATIVE Alorica Philippines (American Homesheid home warranty account) April 2020- April 2021 Approving initial diagnosis of issues reported by customers Authorizing repair or replacement of systems or appliances covered by the plan and negotiating pricing with contractors. Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily. Set up work orders for home warranty customers Follow up with companies to make sure work is completed in a timely manner Contact vendors to have work orders dispatched to them Process payments and answer questions regarding billing and complaints. Assist another agent with questions regarding AHS procedures and guidelines. VIRTUAL ASSISTANT | CUSTOMER SUPPORT Direct US-Based Client - Green Cleaning Services April 2021 - August 2022 Responding to emails, live chat, and phone calls Prepare customer spreadsheets and keep online records • Respond to all client requests, problems, complaints, and/or accidents presented Ensure compliance with all company and departmental policies, procedures, and guidelines Coordinate with technicians and cleaners for the job order Book clients' appointments and make changes according to their needs. Monitoring co-agents and sending monthly reports.