Cristine Mae Glova

Cristine Mae Glova Work Experience Freelancer | Nov 2024 - Present Freelance Executive Assistant VA | Social Media Manager Administrative Support Social Media Management Analytics Tracking Platform Management and Trend Spotting Implementing strategies to ​maximize online presence and ​ engagement. About Me Creating visuals that engage viewers and effectively communicate a brand's story or message. Synchrony Global Services | Sept 2022 - Oct 2024 A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to: document creation, data entry, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support. Sr. Specialist, Learning Delivery Facilitator Take detailed notes during meetings and stakeholders discussion. Manage calendars and schedule meeting invites efficiently. Communicate regularly with stakeholders and provides updates for the project. Serve as a collaborative partner in the development and/or revision of training materials while proactively identifying opportunities to improve training content to implement in partnership with Learning Delivery Manager and Learning Solutions Team. Contact-- Cebu City, Philippines 6000 Education Support training projects or initiatives and perform other duties and/or special projects as assigned and coordinate cross functional teams to achieve project objectives. Understand and manage different projects and assign project tasks to the team. Measure training effectiveness and assist with identifying training needs using existing data to analyze performance. Assist on design and development of learning materials. Utilize Project Management Tools for tracking, planning and reporting. Partner with other Learning Engagement Specialists to share best University of Cebu practices and support training initiatives of other functions as assigned Associate in Computer Technology SY: 2013 - 2015 and availability permits. Facilitate brainstorming sessions and idea generation during Training Needs Analysis to all function or portfolio. Assist in stakeholders’ developmental session, taking notes and Services provides reminder. Transcribe stakeholders meeting notes and video as needed. Digital Marketing Keep up to date on industry best practices, regularly bring innovative Calendar Management ideas forward to Talent Development Team. Content Creation Engage with learners and, ensuring effective knowledge transfer and application of new skills as demonstrated with performance metrics Graphic Design post-learning. Appointment Scheduling Assist on design and development of learning materials. Project Management Maintain an organized system for managing tasks, deadlines, and Data Entry & Management priorities Amazon | Mar 2019 - Oct 2020 Tools Used Trello Asana Google Drive Dropbox Slack Microsoft Teams Canva Gmail Zillow Hootsuite Calendly Capcut Outlook Freepik Zooms Otter Ai Go Log In Microsoft Forms Notion Metricool Lastpass Unsplash Meta Business Suite Airtable My Portfolio Graphic Design and Client Testimonial My Socials Instagram Facebook Linked In Online Jobs Upwork Customer Service, Representative Communicate with customers primarily through voice, e-mail, and chat and utilize a variety of software tools to navigate customers’ accounts, research and review policies, and communicate effective solutions in a fun and fast paced manner. Hawaiian Airlines | Nov 2017 - December 2018 General Reservation Agent Ensure that flights are confirmed in Sabre by checking the PNR and executing necessary commands should they be not confirmed and encourage customer to avail HA Mastercard and Hilton Grand Vacation Package. Teletech | Mar2017 - Nov 2017 Customer Service, Representative Perform troubleshooting steps to ensure that phone is working and Encourage customer to avail Geek Squad Mobile Services Insurance 1&1 Internet Phil | Sept 2016 - Feb 2017 Web Hosting Representative -Provide daily support through voice and email including but not limited to answering queries, troubleshooting customers website, analyzing code or website issues and quickly formulating solutions. -Pitching sales to improve customers website, internet speed and server. Convergys | Mar 2016 - Aug 2016 Customer Service, Representative Create and suggest new process to improve efficiency and customers satisfaction -Encourage customer to upgrade internet speed, cable and phone. -Troubleshoot customers Cable, Phone and Internet and quickly formulate solutions. Chameleon | Jan 2014 - Feb 2016 Executive Assistant Provide admin support to CEO including calendar management, travel arrangements and meeting coordination with clients. Handle confidential information with discretion and professionalism Prepare accurate and detailed expense reports, offering transparency and accountability. Handle incoming calls, emails, and other communications from clients who want to book a reservation to ensure clear and effective communication. Arrange and coordinate meetings and events. Act as an executive’s point of contact for employees, clients, and all external parties. Act as a liaison, screening phone calls, handling inquiries, and routing messages appropriately. Arrange and set up meetings, ensuring that all necessary materials are prepared in advance. Track and reconcile monthly expenses, ensuring accurate recordkeeping. Organize and coordinate internal and external events, from company gatherings to conferences.