Cristine Joy Collado

CRISTINE JOY COLLADO PROFESSIONAL SUMMARY Dedicated and customer-focused professional with over two years of experience as a Customer Service Representative. proven track record in managing customer interactions and resolving complex issues efficiently, achieving a customer satisfaction score of 95%. Adept at using CRM software to track and manage customer inquiries, ensuring prompt and accurate responses. Strong communication and problemsolving skills. PROFESSIONAL EXPERIENCE- Quantrics Enterprises Inc. Taytay, Rizal Assisted an average of 35 customers per day in resolving issues and providing information about products and services. Achieved a customer satisfaction score at 95% through effective communication and problem-solving. Utilized conflict skills to handle escalated customer complaints, achieving positive outcomes in 90% of cases. Collaborated with sales and technical support teams to address complex customer issues, enhancing overall customer experience. Utilized CRM software to track and manage customer interaction , ensuring accurate recordkeeping and follow-up. SKILLS Excellent communication skills Strong problem-solving abilities Customer relationship management Excellent time management Conflict resolution Proficient in MS Teams, Avaya, Adobe. Ability to handle multiple tasks simultaneously. Patience and resilience EDUCATION University of Rizal System- Bachelor of Secondary Education Major in English Esra Technical Training Foundation- Technical Vocational Course Manuel I. Santos Integrated School- Secondary Education San Juan Elementary School- Primary Education CONTACT-- Blk. 57 Damayan Floodway B Brgy. San Juan Taytay, Rizal