CRISTINE
GARCIA-ALAMAG
CRYPTOCURRENCY ENTHUSIAST
VIRTUAL ASSISTANT
SUPPORT SPECIALIST
PERSONAL PROFILE
I am a dedicated and results-driven
freelance professional with over 14 years of
EMPLOYMENT HISTORY
Tier 2 Customer Support
Kittl, November 2024 - August 2025
As a Tier 2 Support Specialist at Kittl, a leading online design platform, I handle
escalated and technical support cases that require advanced troubleshooting,
product knowledge, and close collaboration with engineering and product teams. I
focus on delivering high-quality service while ensuring platform stability and
excellent user experience.
experience in customer support,
User Support Specialist | Discord Moderator
complemented by a strong background in
Web2, Web3, and technical support. I am
eager to contribute my skills and expertise
FSL Ecosystem, May 2022 - Jul 2024
to a part-time or full-time role that offers
meaningful challenges and opportunities
for continuous professional development.
ACADEMIC
BACKGROUND
POLYTECHNIC UNIVERSITY OF THE
PHILIPPINES
College of Communication | 2014
Bachelor in Broadcast Communication
As a User Support Specialist, I provided comprehensive technical support to users
across various FSL projects, including STEPN, STEPN GO, GasHero, DOOAR, and
MOOAR. My responsibilities encompassed troubleshooting technical issues, resolving
user inquiries, and ensuring a seamless user experience across these platforms.
VA - Sales Team Leader
JPKA LLC, August 2019 - February 2021
As an E-commerce Marketing and Sales Specialist, I successfully recruited, trained,
and led a marketing team focused on increasing product sales and brand
awareness on Facebook. I consistently delivered weekly and monthly sales reports
and performance evaluations for team members. My responsibilities also included
handling order confirmations, assisting buyers and reviewers through Facebook
and
email,
conducting
competitive
product
research
with
strategic
recommendations, and managing keywording, Amazon product research, and
Alibaba product and supplier sourcing.
Virtual Assistant
CONTACT DETAILS
JPKA LLC, November 2018 - July 2019
As a Lead Generation and Sales Specialist, I specialized in identifying and engaging
Contact Number: (-
Email:-Home Address: San Nicolas, Batangas PH
4207
REFERENCES
Grace Estrella--
Ariel Biason--
with potential customers for e-commerce products through Facebook and
Instagram. My expertise included collecting data on US-based Amazon reviewers,
creating compelling social media content to drive product awareness and sales,
and utilizing effective sales techniques to convert leads into customers.
Solo Ad Team Manager
HQ Solo Ad, March 2016 - October 2017
As a Virtual Assistant (VA) Team Lead and Coach, I successfully guided and
managed a team of virtual assistants in effectively marketing services while
maintaining a high standard of customer service. My responsibilities included
overseeing team performance, motivating members to achieve sales targets,
recognizing and rewarding accomplishments, processing orders, managing
customer communication, and providing technical assistance.
Virtual Assistant
HQ Solo Ad, September 2015 - February 2016
As a Digital Marketing and Sales Specialist, I specialized in prospecting and lead
generation for a digital marketing service, targeting individuals in Tier 1 countries
interested in making money online. My expertise extended to managing
Facebook and Instagram accounts, crafting compelling content to promote our
services, and acting as a knowledgeable sales representative, addressing
prospect concerns and educating them about relevant digital marketing tools
and concepts.
T O O L S I A M E X P E R I E N C E D W IT H
Google Apps
Microsoft Office
Adobe Photoshop
Canva
Kittl and Kittl AI
Slack/Notion/ClickUp
Social Media Platforms
Zendesk / Intercom
Blockchain
DEX Platforms
CEX Platforms
Crypto
Tokenomics
STEPN | STEPN GO
MOOAR - NFT
Marketplace
DOOAR - DeFi
GasHero - P2E app
