Cristine Datchuan

Cristine Datchuan Property Management Assistant Skills Tenancy Care Customer Service Enhancer Administrative Tasks Detailed Oriented Problem-solving skills Multitasking Analytical Email Support Tech Savvy Tools Trello Asana Airtable RP Data Property Tree Pricefinder Ignite Flick it over Inspection Express Inspection Manager Google Workspace Microsoft 365 Slack Zoom Skype Docusign Canva IRE Salesforce Team Viewer About Me An exceptional and experienced Property Manager Assistant with over 4 years in Real Estate and 5 years in Customer service field. With a proven track record, a dynamic blend of hands-on experience, someone who has unique set of skills and to eager to bring my expertise in your business. I have a strong communication and understanding skills, results-oriented professional and intrusiveness to leverage my skills and experience to contribute and be an asset to your business. Experience May 2020 - January 2024 Property Management Assistant Tenancy screening - Application processing for potential tenant’s. Follow up rental, income and employment references. Send and answer tenancy reference for previous tenants. Update application status in PM software for approval/denial. Call and send email, text message to potential tenant about their application. Coordinate with tenants for move in. Coordinate with traders for maintenance request that includes follow ups and summary report. Entry condition report and summary that includes uploading photos in the PM software. Send notices Arrears / Payment Reminder Comparable Market Analysis and Rental Analytics Create news letter, brochure for advertising Preparation of Lease, Renewal and Management Agreement Payment reminders - sending notification - text, email and call Send reports for payment due’s to PM Process water, electric, smoke alarm invoices Update and set up Smoke Alarm Receptionist - answering phone call, emails and text messages Email and Calendar Management Process vacates/move out Set up new management, property and tenants in PM software Lodge and set up new vendors data’s in PM software Social media management April 2015 - March 2020 Customer Service Specialist Taking phone calls, email and live chat Checking pre-approval application Payment processing Closing Sales offer Checking insurance and warranty coverage Processing refund Payment options to keep customers account updated Title release Document screening