Cristine Beltran

Cristine P. Beltran Address: 20 Ilang Ilang St. De Castro Subd Sta. Lucia Pasig City 1608 Mobile: - Email:-Skype ID: cris.beltran26 Customer Service Representative with over 4 years of experience in telephone customer service. Including up sell, technical support, collections, and customer service. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company. Work Experience: Collection Associate Inbound/Outbound; T - Mobile (Voice) NCO/RHM; Philplans Corporate Center, Taguig City; Aug 2010 - Dec 2012 Technical Support Representative Telstra (Voice) Teletech Robinson's Place Cainta Rizal; Feb 2013 - March 2014 Customer Service Representative DoctorToYou (Voice); Mackenzie Sutherland Inc. UnionBank Plaza Ortigas Center, Pasig City; Sept 2014 - April 2015 Relevant Skills: • • • • • • • • • Can handle 60+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Detailed - oriented and customer focused Excellent English Communication and interaction skills. Analytical with effective negotiation and problem solving skills. Able to set priorities and multi - task Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. You may remotely configure and troubleshoot client's equipment or simply educate customers. Educational Background: Tertiary: University Of Rizal System Bachelor of Secondary Education Major: T.L.E 2nd year; June 2007 - April 2009 Secondary: Rizal Experimental Station Pilot School of Cottage Industries June 2003 - March 2009 Elementary: Kabisig Elementary School June 1998 - March 2003 Seminars And Training: Direct Marketing 2011; Pasay Auditorium Marketing Mash Up: Hybrid for the New Breed 2012; MOA Arena, Pasay City Character Reference: Albert Patrick Aguirre Operations Manager at NCO - Krysh De Perio Senior Rep at Teletech - Ryan Duarte Team Leader at Mackenzie Sutherland - I hereby certify that the above information regarding my Education Attainment and Personal Data are true for the best of my knowledge. ____________________ Cristine P. Beltran