Cristina Schwalb Estremadoyro

CRISTINA SCHWALB BUSINESS ANTHROPOLOGY -www.linkedin.com/in/cristina-schwalb-estremadoyro/ Empathetic business anthropologist with an analytical approach and over 5 years of experience specializing in Customer Experience. Proven track record in implementing improvements that elevated customer satisfaction to 4.6/5, utilizing UX focus, agile methodologies, and research techniques to solve complex problems. Noted for the ability to translate data into actionable and strategic insights, always with a human and adaptable approach. EXPERIENCE COLECTIVO23 | Lima, Peru October 2022-Current Student Success Semi-Senior Online Executive Academy. Responsible for ensuring excellence in the learning experience of students. Building and leadership of the Alumni Community in Whatsapp, with more than 1500 alumni. LookerStudio: Creation and analysis of more than 1000 satisfaction surveys for data-based business decisions, identifying trends and causations in results. Achieved an NPS (Net Promoter Score) above 50% in all modules under my responsibility. Hubspot: Owner of the creation and update of mails and workflows for all new students with a UX perspective. PROCTER & GAMBLE | Lima, Peru Market Strategy & Planning Corporate Intern. Project Manager for Modern Channel Initiatives December 2020 - April 2022 Led the evaluation and improvement of internal processes for the modern channel. Developed new tools that automated and accelerated the product launch process by over 20%. PUCP | Lima, Peru August 2018 – February 2020 Campus Guide. Member of the Research Team in the Admissions and Reports Office. Developed a digital customer satisfaction tool with a multidisciplinary team, enabling the measurement of experience and data collection for implementing improvements. Delivered talks and provided guidance to over 500 students and visitors in both Spanish and English. EDUCATION Anthropology Degree - PUCP |- courses of Professional Formation in UX and Design Thinking - Online Education Platforms |- SKILLS Professional Advanced research and analysis skills Constant learning Organizational skills Collaboration with diverse stakeholders Technical Microsoft Office: Expert Hubspot: Intermediate AI: Intermediate Agile Methodologies: Intermediate Languages Spanish: Native English: Native French: Basic Italian: Basic