Cristina Mari T. Roy
3581 Horita Road, Koloa, HI 96756
Mobile: -
Email:-Nationality: Filipino
Place of Birth: Metro Manila, Philippines
EDUCATION
June 2007 –
April 2013Enderun Colleges Inc., McKinley Hill, Taguig City, Philippines
BS in International Hospitality Management, Major in Culinary Arts
-Miriam College, Katipunan St. Quezon City, Philippines-Elementary Diploma, March 2003
High School Diploma, March 2007
-Stella Maris College
1st-3rd grade
PRACTICAL EXPERIENCES
October 2018-Present
Grand Hyatt Kauai Resort and Spa
1571 Poipu Road, Koloa, HI 96756
Assistant Food and Beverage Manager
Managed 60 employees and 4 outlets including the Ilima Terrace, Seaview Terrace Espresso Bar, Poipu Bay Grab and Go, and 24-hour In-Room-Dining service.
Oversaw and managed outlet operations, scheduled projects and executed policies to maintain service standards.
Scheduled employees and events for all outlets mentioned.
Developed and executed strategies for employee engagement, service excellence, guest satisfaction, Ecosure compliance, and quality control.
Spearheaded and implemented the Hotsos program for tray pick-ups and deliveries, which greatly improved In-Room-Dining operations.
December 2016 – October 2018
Grand Hyatt Kauai Resort and Spa
1571 Poipu Road, Koloa, HI 96756
Assistant Executive Steward
Managed 45 employees
Oversaw and managed all stewards responsible for the cleanliness of all food preparation areas and equipment.
Controlled and managed inventory for all kitchen equipment, banquet equipment, silverware, china, glassware, and cleaning chemicals used in the whole hotel.
Ensured compliance with Ecosure and food safety regulations for all kitchens and outlets.
Scheduled employees based on forecasted volumes.
Developed and executed schedules and procedures for special projects and deep cleaning.
Established and implemented strategies for employee engagement and to provide service excellence.
Developed and implemented areas of responsibility and job descriptions for all cleaners, dishwashers, pot washers, and banquet stewards.
December 2015 – December 2016
Keoki’s Paradise
Poipu Shopping Village, 2360 Kiahuna Plantation Drive, Koloa, HI 96756
Server
Ensured that guests have an enjoyable dining experience by providing excellent quality service
Completed assigned opening and closing duties in the restaurant
November 2013 – Present
The GoodBox Philippines (Specialized meals, delivery service)
143 Brisbane Street Pasig Greenpark Village, Manggahan, Pasig, Philippines
Executive Chef, Managing Partner
Managed over 25 employees
Created daily and weekly menus for all customers based on their personal meal plans, recommended calorie intake and health specifications.
Oversaw and managed inventory and supplies, budgeting and financial forecasting. Responsible for managing income, costs and expenses, and making necessary executive decisions regarding cost and operations management.
Oversaw day-to-day kitchen operations, coordinated and planned daily routines of employees, tasking, hiring, scheduling, and training of staff.
Managed budgeting and allotting finances for ingredients, rent, bills, and other expenses.
www.thegoodboxph.com
May 2013 – May 2014
Privato Hotel
706 Shaw Blvd., Pasig City, Philippines
Pre- opening Operations Project Coordinator / Executive Assistant to the General Manager
Managed over 50 employees
Assisted, oversaw and managed all on-site activities including scope development, identifying and managing consultants, contractors and designers. Sourced, negotiated and acted as a liaison with affiliated suppliers, agencies and companies such as manpower agencies for employment, linen suppliers, hotel laundry services, telephone and Internet services, bank affiliations, security agencies, transportation companies, amenities suppliers, etc., reviewed contracts and quality control.
Identified, created and produced all pre-opening materials and documents such as marketing tools, job descriptions, standard operating procedures for all positions and actions, P&Ps, contracts, Organizational chart, room plans, etc. Responsible for researching equipment, supplies, methods and materials.
Scheduled, managed and executed interviews for job applicants or invites (GM, managers, executive positions, contractual employees).
Oversaw all pre-opening activities and construction of the hotel, and coordinated and made suggestions to the owners and executives when needed.
Coordinated and managed projects for the General Manager, organized his calendar, booked appointments, acted as liaison on his behalf, and acted as his representatives on meetings.
July 2013 – December 2013
Enderun Colleges
1100 Campus Ave. McKinley Hill, Fort Bonifacio, Taguig, Philippines
Project Coordinator (Enderun Athletic Building)
Coordinated between contractors, architects, engineers and owners during the construction of the Enderun Athletic Building.
Set meetings, ensured maximum communication and created reports and minutes of every meeting.
Communicated with all concerned parties, and assigned tasks and deadlines.
Organized and coordinated with all partners during events and meetings.
INTERNSHIPS
SEPTEMBER 2011 – JULY 2012
GRAND HYATT TAMPA BAY
2900 Bayport Drive, Tampa, Florida, USA
International Culinary Trainee
FEBRUARY – MARCH 2009
SHANGRI- LA BORACAY RESORT AND SPA,
BORACAY ISLAND, AKLAN, PHILIPPINES
February – March 2009 - Simulation and Pre-Opening Team (Managing Team)
February – March 2009 - Summer Place Bar and Restaurant (Bartender)
JULY – NOVEMBER 2008
GURNEY’S INN RESORT AND SPA
290 OLD MONTAUK HWY, MONTAUK, NEW YORK, USA
International Hospitality Trainee (Front of the house)
ENDERUN COLLEGES
1100 Campus Ave., Mckinley Hill, Taguig City, Philippines
Areas covered:
August – November 2010 - Resto 101 French Fine Dining Restaurant (kitchen trainee)
July 2010 - Before There Was Cuisine, There Was Nature: Alain Ducasse (Event; pastry and hot kitchen staff)
June-October 2007 - Resto 101, Enderun Colleges Inc., Pasig, Philippines (Server)
VOLUNTEER WORKS AND OTHER INTERNSHIPS
September 2007
Wine and Cheese Event (Wine Depot, Makati, Philippines)
Server
Served wines and cheeses at the event.
Suggested good pairings for wines and cheeses according to the customers’ preferences. Must be very knowledgeable on cheeses and wines and must be able to distinguish each type of cheese and wine according to look or taste. 2 week training needed before the event.
September 2007
Purple Feet Restaurant (Wine Depot, Makati, Philippines)
Server
Served the guests all their food and drinks at the restaurant.
Suggested wine pairings along with their food orders.
August 2007
Pink Kitchen Fund Raising Event, Makati, Philippines
Server
Served all guests cocktail style and clean up after them.
Responsible for keeping the place clean before and after the event, maintaining the quality and safety of the equipment and materials.
Responsible for setting up the event and cleaning up afterwards.
INTERNATIONAL HOSPITALITY SEMINARS
May 2009
7th Inaugural Youth Asia Pacific CHRIE (Asia Pacific Council on Hotel, Restaurant, and Institutional Education)
Singapore
Participant
Creative Hospitality Research & Innovative Education
LANGUAGESFilipino Mother Tongue
English Fluent
French Conversational (Finished up to the Intermediate Level)
CERTIFICATIONS2013Alain Ducasse Formation Certificate in Culinary Arts
2012 Servsafe Certification for Food Handlers
2009ApaCHRIE Youth Convention (Asia Pacific Council on Hotel, Restaurant, and Institutional Education)
2007Servsafe Certification for Food Handlers
ORGANIZATIONS & EXTRA – CURRICULARS
2010 – 2012Event Organizer – Extribe Inc. (organizing company for events, marathons, triathlons, etc.)
2013Member - Enderun Lux Lucis (Enderun scholars’ organization)
2009 - 2010Founder and Secretary – Enderun Hoteliers Club-Secretary – Enderun Executive Committee -Co-captain - Miriam College High School Pep Squad
