I am a Customer Support Specialist with several years of experience in this field. I have worked for multinational companies operating in Europe such as Swappie from 2020 to 2023, and for Nexxie Group/Vdesk Corporation from 2019 to 2020. Now I'm currently working for an American company, Discuss.io, as technical support. In 2022, together with my colleagues from Swappie, we won the prestigious prize from Statista "Italy's best customer service."
I also have experience in retail sales of children's toys and as a waitress, having worked since my teenage years, always making sure to deepen my knowledge and skills in the world of technology in the meantime.
In fact, I have extensive and solid experience (over 10 years) as a freelancer and remote worker. During this long period, I have gained a wide range of knowledge and skills in the technology sector, ranging from translation (Eng/Ita) and localization of travel, news, and wellness websites, to content writing, Amazon/eBay listings management, and even keyword research for SEO optimization.