Cristina Gervacio

CRISTINA GERVACIO PROFILE A hard-working and self-motivated employee. A person who is goal oriented and always put her best in everything she does to ensure to provide best and quality results. Flexible and can work in minimal supervision. CERTIFICATION HelloRache Healthcare Virtual Assistant Certification HIPAA Certification SKILLS Good English communication skills Team management Adept in using Google Calendar Customer service Basic knowledge in MS applications Phone, email and chat support (MS Teams, Zoom) EDUCATION BS Tourism and Management First Year- completed 29 units WORK EXPERIENCE Majorel Operations Supervisor (Amazon Account- Seller Support) March 2018- December 2022 Oversee people daily - Supervise a team consisting of 20 associates to monitor their work performance. Coach, motivate and assist with disciplinary actions as necessary. Ensure uniform understanding and adherence to policies, procedures and company programs. Virtual Squad Virtual Assistant- Product Research Specialist February 2022- October 2022 Manage Amazon Seller's account (inventory and listing management, order processing, repricing, sales monitoring). Search profitable products from suppliers to sell in Amazon. Alorica Customer Service Representative / Claim Specialist December 2015- March 2018 Answer phone calls regarding members queries about their medical benefit/ coverage Process correction / refund incorrect medical claims of the member if needed