Cristina De Ramos

CRISTINA DE RAMOS 0451 Montserrat Subd. Brgy.Calios Sta.Cruz, Laguna 4009 Philippines - / --Skype id: tinters02 S K I L LS 1. Staffing & recruitment – getting quality hires & generation leads (Paper screening, First interview, Sales Pitch interview, Soft skills interview. Securing and Updating data and applicant logs on the system. 2. Expertise at getting customer’s satisfaction and understanding customer’s needs. 3. Computer knowledgeable. Skilled in handling and operating: Microsoft Office, Google Worksheet, Salesforce, CRM, Slack, Zoom, Wordpress, Dropbox, etc. 4. Accurate and detailed documentations of information. 5. Multi-Tasking and Organizational skills 6. Accounting jobs including inventories, billing, cash operations. 7. Great written and oral communication skills in English language. 8. Basic creative designs for social media posts (Facebook posts and Instagram posts and stories), Invitations, Flyers, Cards, Brochure, Blog Banner, Basic presentations and videos. A C H IEVEMENTS Service Awardee (2020) Call Criteria (Point QA) February 2, 2020 Certificate of Achievement (2019) Call Criteria (Point QA) February 21, 2019 Technical Support of the Year (2012) Sutherland Global Services - March 2012 Loyalty Awardee (2011) Sutherland Global Services - Dec 16th, 2011 C A R EER SUMMA R Y Quality Analyst Call Criteria (Point QA) homebased December 2016 up to present Sourcing & Recruitment Specialist/VA MyOutDesk (MOD) homebased July 2013 – December 2016 Technical / Customer Support Representative Sutherland Global Services (Symantec Account) September 2010 – July 2013 Customer Service Representative Teletech Holdings Inc. (T-Mobile Account) August 2009 – September 2010 Clinica Manila Ambulatory Health Care Institute, Inc. Front Desk Officer - February 2005 to August 2005 Billing Officer &Treasury / Assistant to the CEO August 2005 – July 2006 E D U CATIONAL B A C K G R O U N D TERTIARY Colegio de San Juan de Letran—Calamba Bachelor of Science in Commerce Major in Management Accounting June 2000 – October 2005 SECONDARY Pedro Guevara Memorial National High June 1996 – March 2000 CRISTINA DE RAMOS 0451 Montserrat Subd. Brgy.Calios Sta.Cruz, Laguna 4009 Philippines - / --Skype id: tinters02 C O L LEGE AFFILI A T I O N S C H A RACTER RE F E R E N C E S The Knight Publication Business Manager Senior Staffer Apprentice Lindsay Celino-Angeles, Sourcing Team Lead MyOutDesk, Inc. (MOD) homebased - Society of Young Leaders (SYL) Member Management Accountant Society (MAS) Member Letran Volunteer-Community and Extension Services (CES) Volunteer - - - 2002 Marie Tagle, HR Manager MyOutDesk, Inc. (MOD) homebased - Nean Giles Toriano, Team Lead – Symantec Account Global Sutherland Services 12th Flr. Philippine Corporate Center Bonifacio Triangle, Bonifacio Global City, Taguig - Dr. Hernando B. Delizo, Co-owner/President Clinica Manila Ambulatory Health Care Institute, Inc. 2nd Flr., Unit 202, Bldg.A, SM Megamall Complex Doña Julia Vargas Avenue, Mandaluyong City -