CRISTINA
COSTEA
Fraud Analyst
PROFILE
CONTACT
--Bucharest, Romania
www.linkedin.com/in/cristina
-costea-
EDUCATION
I am a dedicated and detail-oriented professional with
over 6 years of experience, now seeking to apply my skills
in fraud analysis. My background in both the travel and IT
industries has equipped me with a strong foundation in
process optimization and investigative techniques.
With a passion for enhancing security, I excel in working
under pressure, managing risk, and adapting to fastpaced environments. My experience across different
sectors and countries has helped me develop sharp
problem-solving abilities and a strong focus on accuracy,
EXPERIENCE
2020 - 2022
POLYTECHNIC UNIVERSITY OF
HELPDESK TRAINING AND
BUCHAREST
TRAVELPORT – ROMANIA
Master's Degree in Aerospace
Engineering
Specialization: Management
in Aeronautics
2014 - 2016
MOLDOVA STATE UNIVERSITY
Master's Degree in
Communication and
Information Science,
Journalism
Specialization: Radio and TV
Talk Show
2010 - 2014
ALECU RUSSO STATE
UNIVERSITY
Bachelor's Degree in Letters
Specialization: Romanian and
English Language and
Literature
2022 - Present
SUPPORT
Tourism / Hotel / Aviation
Provided
specialized
software
support
and
training for travel agencies and airlines across
EMEA and the Russian market, ensuring effective
use of Travelport's GDS, Galileo.
Resolved complex functional issues related to
reservations, fare calculations, and pricing for
flights, hotels, car rentals, and other travel
services, minimizing operational disruptions.
Delivered
in-depth
training
on
booking
processes, group bookings, PNR management,
and the issuance of EMDs, driving operational
improvements for clients.
Key Achievements:
Contributed to Travelport’s Digital Transformation
by
promoting
adoption
by
self-service
15%
through
tools,
increasing
targeted
sessions and hands-on guidance.
training
Enhanced customer retention rates by ensuring
swift resolution of technical issues,
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SKILLS
EXPERIENCE
2019 - 2022
Management Skills
PREMIER HELPDESK ANALYST
Problem Solving
WIPRO TECHNOLOGIES – ROMANIA
Software Training
Sales and Negotiation
Leadership
Critical Thinking
Fraud Prevention
Risk Management
Effective Communication
Digital Transformation
Teamwork
Customer Support
Time Management
IT Software / Tourism / Aviation
Identified and resolved booking discrepancies,
ticketing errors, and system downtimes, ensuring
minimal operational impact for clients.
Provided network support, troubleshooting VPN,
SSL,
and
TCP/IP
English
enabling
seamless
system connectivity for remote users.
Monitored and tracked incidents through the
Incident Management System, ensuring timely
and effective resolution of all reported issues.
Key Achievements:
Led proactive problem-solving efforts, reducing
incident resolution time by 20% through improved
troubleshooting
LANGUAGES
issues,
techniques
collaboration.
and
cross-team
Managed high-priority accounts, maintaining
high
customer
satisfaction
deadlines.
Romanian
FRAUD ANALYST
Russian
PANSERVE LTD – ENGLAND, UK
and
meeting
2018 - 2019
CRISTINA
COSTEA
Finance / Compliance/ Entertainment
Investigated and mitigated fraud risks for a
leading online gaming company, using a range
of fraud prevention tools and techniques to
protect the business and its customers from
financial loss.
Travel Agency Trainer
Analyzed new customer accounts to identify
potential fraud risks, verifying personal details
through KYC processes and fraud detection
tools.
Collaborated with compliance, legal, and risk
teams to implement fraud prevention strategies
that improved overall system security.
Prepared detailed Due Diligence reports for all
fraud
investigations,
ensuring
thorough
documentation and timely resolution.
Key Achievements:
Reduced fraudulent transactions by 10% through
the identification and reporting of high-risk
patterns
and
the
monitoring processes.
Implemented
implementation
proactive
risk
of
new
assessment
strategies that improved fraud detection rates
and helped safeguard the company’s assets.
2
SOFTWARE &
TOOLS
COMPETENCIES
Customer Support Tools:
ServiceNow, OTRS,
MyTravelport, Confluence
Global Distribution Systems
(GDS): Galileo, NDC,
Smartpoint
Networking & Connectivity:
VPN, CMVPN, SSL, TCP/IP
configuration
Office & Productivity Tools:
Microsoft Office Suite
(Excel, PowerPoint, Outlook,
Teams), MS Office 365
Fraud Prevention Tools:
Punter, Document Checker
IT & Troubleshooting: Cisco,
Incident Management
System, Digital
Transformation tools
Design Software: AutoCAD
EXPERIENCE
SALES REPRESENTATIVE
-
NIAGARA FITNESS CLUB – MOLDOVA
Sales / Sports / Recreation
Developed and executed a comprehensive sales
strategy that consistently exceeded monthly and
annual sales targets by an average of 15%.
Conducted
in-depth
consultations
with
prospective clients, showcasing the benefits of
club
memberships
and
personal
training
packages through personalized facility tours.
Negotiated contracts and service packages,
ensuring customer satisfaction while maximizing
revenue growth.
Key Achievements:
Consistently exceeded sales targets by an
average of 15%, contributing to the club’s overall
revenue growth and member retention.
Developed
and
led
a
successful
referral
program, which increased new memberships by
20%.
Recognized as the top-performing sales advisor
for three consecutive quarters.
RECEPTION MANAGER
NIAGARA FITNESS CLUB – MOLDOVA
-
Customer service / Sports / Spa
Managed daily operations of the reception team,
ensuring exceptional customer service for all
members and guests.
Oversaw cash management, accounting, and
financial
reconciliation
processes,
ensuring
accuracy and compliance at the end of each
shift.
Developed and implemented customer service
protocols,
leading
to
improved
scores and operational efficiency.
satisfaction
Key Achievements:
Improved front desk operations, resulting in
higher
customer
retention
and
a
improvement in customer satisfaction scores.
10%
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