LICENSED PROFESSIONAL TEACHER/GENERAL VIRTUAL ASSISTANT
PROFESSIONAL PROFILE
Highly proficient customer service representative and
virtual assistant for international clients.
CONTACT-PERSONAL WEBSITE
SKILLS
Virtual Assistance
Customer Service
WORK EXPERIENCES
E-commerce Customer Support
Feb 2023 to January 2, 2025
E-commerce
Customer
Service
Support
for
international clients by phone, chat, and email (drop
shipping via Shopify and Amazon.
Proactively engaged with various logistics providers
Graphics Design
to locate missing packages, ensuring timely resolution
Verbal & Written
communication
for customers through replacements, reshipments, and
Detail-oriented,
efficient, & organized
refunds. Also, create macros.
Facilitated influencer collaborations by generating
complimentary orders, monitoring fulfillment status,
TOOLS
ZENDESK , FRESHDESK,
GORGIAS
ADOBE PHOTOSHOP
SHOPIFY
WMS
TRELLO
GRAMMARLY,CHATGPT
SLACK, ZOOM
EDUCATION
Bachelor of Arts in
English Language
and
maintaining
comprehensive
records
within
Google Sheets.
Chat Support For Royal Apps (Oct 2022 - Nov 2022)
Assisted merchants in modifying the placement of
icons on their Shopify websites. Includes basic and
minor manual code placement.
Email Support For FleetOptics Canada
(October 2021 to Feb, 2022)
Utilized Freshdesk in communication and providing
solutions
for
customers
regarding
their
missing
packages
Optimize customer issue resolution by prioritizing
high-impact tickets in Excel and fostering seamless
collaboration across teams through Slack, MS Teams,
and Skype.
QUANTRICS PH - August 2019 to March 2020
Acted as a front-line agent for Bell Canada Residential Services (Home Phone, TV, and
Internet)
Explain queries about billing statements and issue refunds
Assists customers in troubleshooting satellite TV, Internet, and Home Phones
Virtual Office Assistant | Filgenix Virtual Solutions
OUTREACH SPECIALIST ( February 2018 to May 2019)
Responsibilities:
Worked as an outreach specialist for Blockchain PR and Digital Marketing Agency.
Handled executive assistant’s tasks such as monitoring and updating social media
accounts (e.g. LinkedIn, Twitter, YouTube) and keeping track of outgoing and incoming
emails.
Executed lead generation and research tasks using Google search, and different
websites to obtain the contact information of target clients and build a database in
Excel
Outreached to leads and pitched client’s digital marketing services by email using Gmail,
HubSpot, Telegram, and LinkedIn
Monitor replies from prospective clients
Sending out follow-ups to those leads that did not respond to the initial email
Setting up appointments with prospective clients using Google Calendar
Keeping a record of important documents related to the task assigned by the client using
MS Office like Excel and Document.
Sending out daily reports to the client
Communicate with team members using Skype, Telegram, and Slack
COLD CALLER/CUSTOMER SUPPORT (June 2017 to January 2018)
Responsibilities:
Reached out to leads over the phone to offer products/services
Answered product and service-related queries from customers
CERTIFICATIONS AND LICENSES
Licensed Professional Teacher (2023)- 83% rating
Graphics Design (2023) - Completer
Issued by the Department of Information and Communications Technology
General Virtual Assistance (2022) - Medalist
Issued by the Department of Information and Communications Technology
