Cristina Barrenechea

As a Community Specialist and Community Manager, I can facilitate online events, handle and interact with the players through social media platforms and forums, and create progress reports and content writing. I also handled customer queries, feedback, and even complaints during my experience in Customer Support. As a Social Application Support Sub-Leader, I do quality assurance of tickets, reply and escalation check for Operators, creates templates for operations, and trains new operator/s, Lastly, as a Quality Control Specialist, I check customer service agents’ output for errors and inconsistencies, assist Team Leaders in coaching their agents through regular reports, conduct education seminars for customer service agents whenever needed, and quality check game guides, game FAQs, community notices and announcements.