Cristina Cortes
Email:-Linkedin: https://www.linkedin.com/in/thisiscristina/
I have developed my whole career in customer support, project management, and data
analysis. I have experience with email and Live chat support, documenting processes,
identifying and detecting customer issues, questions, inquiries, and trends, reporting issues to
the technical team. Helping people is what motivates me at work.
Experience
Technical Support Specialist at Security Roots
February 2018 – May 2018
Customer Service & Billing Manager at AMZ Tracker
October 2016 – June 2017
SaaS Support Manager
I managed a technical support team of 15 people. Email and Live chat support. Documenting
processes. Identifying and detecting customer issues, questions, inquiries, and trends.
Reporting issues to the technical team. Billing and refund processing. Fraud detection
Conversion Rate Optimization and Process Specialist at AMZ Tracker
January 2016 - October 2016
SaaS and E-commerce Data Analyst at Ansbjerg Consulting
January 2015 - January 2016 (1 year)
I worked as an independent consultant for different E-commerce and SaaS companies (AMZ
Tracker was one of my clients) doing metrics analysis in order to grow the business.
Business Process Management Consultant at Ansbjerg Consulting
2010 - January 2016 (6 years)
I was the business owner. I worked for myself and different companies.
Streamlining of business systems and processes. Project management, business development,
hiring & outsourcing, account management, brand development, development and
implementation of organizational strategies, policies, and practices. Affiliate Marketing, Email
Marketing, Lead Generation, Digital Products Publishing (ebooks, blogs, courses, etc), Project
Management, Outsourcing.
Project Manager and Online Business Developer at Global Simple Systems
Ltd.
November 2012 - February 2014 (1 year 4 months)
Project management, business development, hiring & outsourcing, account management, brand
development, development and implementation of organizational strategies, policies and
practices Translation Company - Tracking project milestones and deliverables - Project
management and supervision - Quality control, problem solving - Direct customer service Negotiating with clients and providers - Defining and managing project budget - Developing best
practices and processes for project execution and management - Implementing and delivering
progress reports, proposals and other documentation - Analyzing results and troubleshooting
problems - Ensuring contractual agreements with providers are managed - Assessment of
project profitability
Project Manager Marketing Manager at Mediatext TAAV
April 2010 - April 2011 (1 year 1 month)
We are experts in the translation of any audiovisual material. We do translation for subtitling,
dubbing/voiceover including time/lip-sync, audio description of audiobooks and audioguides.
Accessibility to the media for the hearing and visually impaired. Translation of films,
documentaries, copy-writing, and corporate videos. Web translation and localization. Poker
tutorials and multimedia training videos. Video game translation and adaptation for dubbing and
subtitling. Film and TV script translation. DVD translation. Transcriptions. All languages.
Customer Service / Contract Administrator at Caterpillar Financial
April 2005 - January 2009 (3 years 10 months)
Contracts management and disposition (national and international) Control of Reporting in New
Business Area Contracts Registration process Subsidies Management Invoicing and funding
Notary Process Residual values management Plate registration Both internal and external
customer service Customer data consistency Cross-functional teamwork Training new
employees
Administrative Assistant Purchasing Department at Telefónica
January 2005 - April 2005
Control budget expenses according to the project.
Bank Teller at Caja Madrid
June 2004 - October 2004
* Check cashing, depositing * Savings deposits, withdrawals * Issuing negotiable items
(traveler's cheques, money orders, etc.) * Payment collecting * Promotion of the financial
institution's products (loans, mortgages, etc.) * Business referrals (trust, insurance, lending, etc.)
* Savings bond purchase or redemption * Resolving customer issues
* Balancing the vault, cash drawers, ATMs * Ordering products for the customer (checks,
deposit slips, etc.)
Assistant Financial analysis at Caja Rural
May 2003 - May 2004 (1 year 1 month)
International Department International money and check transactions Customer Service
Education
Law Degree - University of Salamanca (Spain)
1997 - 2002
Foreign Commerce, Instituto Sup. Tecnicas y Practicas Bancarias (Spain)
2006 - 2007
International Finances, Instituto Sup. Tecnicas y Practicas Bancarias (Spain)
2005 - 2006
Languages
Spanish (Native)
Inglés (Full professional proficiency)
French (Elementary proficiency)
Alemán (Elementary proficiency)
Danish (Elementary proficiency)
