Cristina

Cristina Mihai Tel: - ♦ Email:- Personal summary Enthusiastic .organized, responsible and highly analytical Clinic Manager/Project Manager with 14 years of experience in UAE which allows me to bring a diversity of excellent management skills, who will ensure that what was to be done is done effectively and efficiently within the constraints of budget and time. Seeking challenging career where my professional and educational experience can be utilized and where progress and growth can be achieved. Experience Consultant/Hands-on in clinic setups in UAE since 2011 Plan and implement the processes from the Idea till the final medical license and follow-up the daily operation included but not limited to the below:             Licensing process of the facility. Licensing process of the staff. Recruiting, hiring and training the staff, guide them for the DHA/HAAD proficiency license. Design and implement policies and protocols. Prepare files for the final inspection. Apply quality and safety measure as per government standards. Order the necessary equipments and consumables. Be up to date with government rules and regulations. Negotiation abilities with the suppliers. Prepare and closing deals with contractors. Experienced in infection control. Experienced in adding new speciality to existing centres. My successful projects     1 Open MRI for spine surgery –Dubai 2007 Open MRI for spine surgery –Abu Dhabi branch 2013 Elite MC-Abu Dhabi 2015 Expert Medical Centre Dubai 2016 Highlights         Results-oriented Revenue generation Effective marketing Organisational capacity Operability and commitment Ability to motivate staff and maintain good relations Resistance to stress Good manners Education Bachelor of Nursing, Christiana Medical School, Bucharest, Romania- Cristina Mihai Tel: - ♦ Email:- Professional Experience Floor Manager/CSM and Quality Control Manager Zia medical center - Dubai 2019 till now ZMC is a multispecialty medical center including: Radiology, Laboratory, Dermatology, Esthetics, Internal Medicine, Orthopedic, Chiropracter,Podiatric,Physiotherapy,Pediatrics,Gynecology and Dental Departments              Managed five critical clinic departments: Reception, Nursing, Call centre, Housekeeping and Homecare. Organized and introduced improved workflow process and protocols. Trained and improved the staff in customer service skills. Worked closely with doctors and departments to ensure competitive services were offered to the patients. Lead the company team to handle day to day tasks related to doctor management and overall operations of the clinic. Actively being part of high management meetings where better ideas and implementation are achieved. Actively being part of adding specialities to the centre. Responsible for staff rota ensuring the departments are always covered from the medical and non-medical point of view. Actively being part of DHA inspections. Recruiting and training of the new staff. Team building. Problem solving and capability to see the issue and the route cause and fix it. Consultant and advising in quality control and safety of the workplace environment. 2 Professional Abilities              Excellent interpersonal communication skills. Enthusiastic and hard working. Capability to work. efficiently within a group. Capability to manage multiple department. Analytical approach to problem solving. Professional approach Ability to analyze data in a multi-entity environment. Capability to work under demanding environment. Excellent organization skills. Creative person. Public relation talent. Excellent customer service. Customer centric approach. Cristina Mihai Tel: - ♦ Email:- Professional Experience Clinic Manager/ Administration Open MRI for Spine Surgery – Dubai 2009 – 2019 Open MRI for Spine Surgery - Abu Dhabi 2016 –2019 OMSS is a multi-speciality clinic including: Radiology, Neurology, Neurosurgery and Physiotherapy, I was responsible for providing supportive and effective management to staff within all areas of responsibility. Also in charge of ensuring that staff complies with all required professional boundaries and codes of conduct. My duties and responsabilities were included but no limited :  Coordinating the operations of different departments & teams to ensure that they all pull in the same direction. Making sure that all staff has all the training they need to consistently deliver what is expected of them. Attending and contributing to regular senior management meeting by making practical suggestions. Creating and maintaining all aspects of HR administrative system, contracts & timesheets. Setting departmental budgets then making sure that they are observed, maintained and not exceeded. Regularly reminding every employee of what is acceptable and unacceptable behavior in the workplace. Ensuring that members of staff correctly interpret and implement any instructions given to them whilst at work. Company business activity control Business development. Search for a new business opportunities and partners. Collaboration with local partners / suppliers. Search for a new projects in UAE and in Gulf area. Filling the staff documents and renewing their license /visa/labor contracts Renewing all the licenses and contracts of the company Maintaining good collaboration with the suppliers. Participating in random inspection from Government: DHA , Ministry of Labour , Civil defense , Municipality , FANR ,etc Handling and observing the finance/accounting department Handling and observing the insurance department Handling HR /Administrative file Handling patients complain/satisfaction                  3 Professional Abilities  Treating each employee as an individual and showing concern for their welfare, aims and career development.  Ensuring that the maximum amount of useful information is extracted from a company’s data systems.  Always discreet in the handling of sensitive and confidential customer, staff or business data and information.  Very good understanding of the public sector and how it can work in overall partnership with the public sector.  Open to constructive feedback & always listening carefully to what employees have to say about the company.  Innovative open minded and have the ability to see the big picture not matter how complicated or confusing things get.  Adhering at all times to the strictest interpretation of all relevant Codes of Practice and Professional Conduct.  Superb communication skills & able to develop good working relationships with colleagues and other managers. Cristina Mihai Tel: - ♦ Email:- Professional Experience Language Registered Nurse Open MRI for Spine Surgery – Dubai  2007 – 2017  Responsibilities :      Checking and accompany the patient for doctor consultation and for radiology investigations. Respect the rights of the patients. Create and implement policy and protocol for nursing and reception department. Responsible with staff rota. Chief Principal Nurse County of Ilfov Clinical Hospital, Bucharest , Romania 2005 – 2007 County of Ilfov Clinical Hospital is a hospital covering more sections: medical, ENT, ophthalmology, cardiology, maternity, laboratory, radiology, emergency room, intensive therapy, surgery Responsibilities: To practice my profession in the health care field in a responsible and professional manner Collecting medical analyses as per doctor request Administering medical treatment as per doctor request Preservation of patience’s care confidentiality. Takeover the patience’s from stabilization room, monitoring him and help the doctor with carryout maneuvers at the doctor request; Continue monitoring of the patients and the script monitoring in the patient’s observation sheets; Mental preparation of the patience’s for the necessary examination, the transport organizes and accompanies them in case of need. Check the drugs, the materials, and if the medical equipment’s are working; at the shift take over that information are register in special books and the chief nurse is informed. Participation on improvements trainings; Train daily the subordinate staff and during special organized courses. Respects the confidentiality of all matters related to work indifferently of their nature. Respond in time in case of the pager call and immediately in case of general alarm. Respects the rights of patients 4 Fluent in Spoken, Written and reading English Romanian ( mother language) Arabic beginner Computer Skills      Microsoft Office Exploring and navigating internet Operating emails Medium typing speed Dataflow Online course      Business Foundation -Wharton University of Pensilvanya Healthcare innovation and entrepreneurship –Duke University Leadership and Management – Illinois University-Urbana Champaign The business of healthcare – Penn Med Wharton online Leading people and team – University of Michigan Cristina Mihai Tel: - ♦ Email:- Professional Experience Personal Data Registered Nurse General care/Internal Medicine Bucharest , Romania 2000 – 2018   Date of Birth: 01 Sept 1976 Place of birth : Tecuci, Romania Registered Nurse responsible for general care References Available on request I hereby certify that the information supplied on this application for employment is true and correct. 5