Cristihana Nahima Espinoza Miranda

P S YC H O LO G I S T CRISTIHANA ESPINOZA C O N TA C T I N F O R M AT I O N- PROFESSIONAL GOAL I'm a highly experienced professional in the customer services field, and I'm looking forward to apply all the knowledge and skills I have learnt - through all my years of experiences. Any oportunity to grow is essential to succes. SKILLS Empathy and Professionalism Active listening EXPERIENCE FOUNDEVER (FORMER SITEL COMPANY) REMOTE | Oct 2020 - Sep 2024 Interpersonal skills CUSTOMER SERVICES REPRESENTATIVE Adaptability Helping customer by providing information, resolving issues at the same Time management Product knowledge Handling difficult customers time ensuring customer's satisfaction. SALES REPRESENTATIVE AND TECHNICAL APPOINTMENT SETTER Identify the customers needs by offering a product, services and negotiating prices and prepare the agreements to close a sale, at the same Problem solving and negotiation Organizational skills time schedule appointments in real time with clients or potential clients making sure to satisfy their technical needs CHAT LIVE AGENT Handling customers inquiries in real time, providing immediate response LANGUAGE English- Advanced Spanish -Native meanwhile resolve the customer's issues and making sure to provide a good experience to the customer. PREMIER RETENTION REPRESENTATIVE Keep customers, design strategies to increase loyalty and negotiate to meet the customers needs. E D U C AT I O N PSYCHOLOGY Universidad CentroAmericana. | Ene 2015 - Nov 2020 SPECIALTY OF MICROSOFT EXCEL Escuela de computacion y comercio Silviano Matamoros. | Feb 2013 - Ago 2013