Cristiant Morales

CRISTIANT MORALES Experience August 2019 – November 2023. goFLUENT • Online Business English Trainer (Remote) • Attending online one-on-one meetings with students of different levels teaching grammar, idioms, and specific business expressions and jargon. • Submitting daily reports on learner’s performance. • Answering questions in Spanish and Portuguese when needed. February 2020 – February 2023 • • • • • Customer Service Representative Technical Support Analyst Bilingual Certified English Teacher Over The Phone Interpreter Going There • Relocation Destination Consultant (hybrid) • Welcoming relocating expats in Mexico and providing information on housing, schools, banks and medical insurance. • Guiding and escorting of expats around Mexico City to attend real estate open house meetings • Legal consulting, lease reviewal and support throughout rental negotiations. • Submitting of final report at the end of assignment. May 2019 - November 2019 Rent Manager • Customer Service (Remote) • Taking inbound calls from tenants, managers and technicians to schedule, dispatch and follow up work orders in properties throughout the US. Use of CRM platform, G-Suite, Softphone, Time managing tools. January 2018- May 2019 Michelin / Computacenter. • Technical Support Analyst & Customer Service • Microsoft Office General Support and troubleshooting, managing Priority 1 & 2 Incidents. January 2015- January 2018 Language Line Solutions• Over The Phone Interpreter (Remote) • General & Medical interpretation for US customers & patients from different government agencies, hospitals and companies. July 2015- September 2016 Uber• Customer Service Representative • Answering e-mail support requests from both riders and drivers, issuing credit and refunds. February 2013- June 2015 Aramark Foods / Compucom • Technical Support / Helpdesk Analyst • General support, Windows, Apple, Android, iOS. Network setup, wired, wireless, printing and internet browsing. November 2012 - May 2015. INOVA • Telemarketing Agent • Placing orders over the phone, tracking orders and following up, answering questions about items, for customers from Mexico, the US & Puerto Rico. November 2011 - February 2013 AT&T U-verse/ Telvista. • Technical Support & Customer Service • Troubleshooting TV, Phone & Internet, answering Billing related questions, upgrading packages, dispatching technicians. January 2009- October 2011 EDUCATION & PERSONAL INFORMATION Orbitz & CheapTickets.com / Atento • Customer Service • Answering travel inquiries, scheduling hotels and flights over the phone, making changes on airlines systems. February 2004- January 2009 Verizon DSL / Telvista • Technical Support Agent • General troubleshooting of Internet Services, software installation, trouble tickets creation on Remedy. Education • Universidad Nacional Autónoma de Mexico – Incomplete. • Cambridge University 2012 Certificate in Advanced English – CAE Grade C – • Cambridge University 2001 First Certificate of English Grade A. • TESOL Certificate -Interlingua / Secretaria de Educación Pública • Teacher’s Certificate. The Anglo Mexican Institute • High School Certificate. Personal Skills • • • • • • • Patience Detail oriented Empathetic Team player Proactive Tech savvy Social Media enthusiast Birth & Regional Information Born on August 23rd, 1976. Born and raised in Mexico City, I have traveled and spent a couple of seasons during my teen years in the US, mainly California. I was brought up as a bilingual in English and Spanish and relate to both ways of living, I am a basic Portuguese speaker, currently studying online. I lived in the Caribbean for a year back in the 90s and in Argentina in 2002, I have worked with customers from Madrid, Barcelona, Seville, and other South American countries which allows me to understand and use Spanish in its different varieties and dialects. My home office is fully set up to meet the highest operational standards: Quiet environment, noise cancellation USB headset, two ISPs –main and backup-, double monitor setup.