Cristian Rosu

CRISTIAN ROSU- •-PROFESSIONAL EXPERIENCE Randstad Staffing Amazon Transcription Associate – remote, full time March – August 2018 • In the context of Echo and Alexa smart speakers launch by Amazon France in June 2018, I contributed with transcribing audio recordings in French. The transcriptions have been then implemented by technicians in the devices of Echo and Alexa product range. • I worked on the transcriptions in compliance with the transcription conventions guide and with the internal procedures of the Amazon company. North East Web Marketing Ltd Amazon Assistant – remote, part time February 2017 – Present • Customer service in French and English: seller feedback, product reviews, buyer emails • Keyword research in French and English • Product research for rewriting/optimizing the listings • Product descriptions and listings updates • Business metrics • Lightning deals • Refunds and reimbursements • Automatic email setup Achievements • I boosted sales up by accomplishing keywords researches for 40 French listings and 6 English listings • I increased the sales of 16 listings through product research • I helped the sales of 35 listings grow by updating their product pages SRVR, LLC Customer Service Representative – remote, full time November 2016 – April 2017 • Remotely assisted customers of BlueTone, NECC, Pulse Telecom and Quickcall telephone companies in English, French and Romanian • Performed customer service in regards to the international telephone services: description of the services, rates, pre-set plans, promotions, client reward programs, billing, taxes, charges, payments, technical reconnection of their phone services, etc Computer Generated Solutions Customer Service Representative November 2015 – October 2016 • Provided Quebec region-based customers of Dell company with assistance in solving hardware issues they encounter at their desktops and laptops • Assisted Quebec region-based customers of Dell company with activation, installation or reset of the software products they had purchased from Dell: Windows, Office, McAffee Arvato Bertelsmann Customer Support Representative September 2014 – October 2015 • As part of the Small Business Clients department, promoted the hardware products of Microsoft corporation (Surface tablets, laptops, Microsoft Lumia mobile phones, Xbox game consoles and accessories) to company clients based in France, Belgium and Switzerland • Performed price quotes preparation and sent offers to clients • Served as a point of contact with clients and Microsoft fulfillment center • Within the Microsoft Store department assisted French, Belgium and Swiss customers by incoming phone calls, e-mail and chat in regards to the Microsoft Store website: information on the products, customer accounts, orders, payments, deliveries, refunds • Assisted Microsoft customers with downloading and installing Microsoft Offices packs for Windows and Mac, as well as language packs. Telus International Customer Service Representative April 2013 – August 2014 • Provided French, Belgium and Swiss customers with assistance by incoming calls, email and chat in the regards to the Pneus Online website: information on the products, customer accounts, orders, payments, deliveries, refunds • Served as a point of contact with the suppliers, the shippers and the fitting centers by phone or e-mail for further investigations on customers’ cases • Assisted French customers by phone regarding their purchases made on the fitnessboutique.fr, musculation.fr and dietboutique.com websites • Increased the quality of my calls from 82% to 98% in the first 6 months, according to the monthly quality assessment sessions Genpact, LLC Technical Support Representative October 2011 – March 2013 • Provided France and Tunisia based GE Money Bank employers with technical support by incoming calls in regards to their software tools: Single Sign On, Outlook, Citrix console, 3270, etc • Offered remote support via the Citrix console for the Dell Wyse devices and via LogMeIn application for desktops and laptops. • Reduced the average handle time of my calls from 5 min 45 sec to 4 min 7 sec EDUCATION Craiova University Bachelor’s Degree in Marketing LANGUAGES FRENCH – fluent ENGLISH – fluent ITALIAN - average OTHER SKILLS Amazon Seller Central, LastPass, AMZ.One, Helium 10 Frankenstein, Helium 10 Cerebro, Helium 10 Scribbles, AMZ Shark, MerchantWords, Google AdWords Keyword Planner ManagebyStats, Word, Excel, Google Docs, Google Sheets, Slack, Teamwork Projects, Teamwork Desk, time management.