Main skills
- Customer service
- Technical Support
- Appointment Setting
- Data Entry
- Case management through tickets MS-Office
Experience
Appointment Setter - Agency Mentoring, April 2024 - Present
- Prospecting and lead qualification to open sales opportunity.
- Scheduled meetings with clinic directors in Spain in order to reach negotiations with them for the acquisition of the gdigital marketing service offered by Dental ADS Pro.
- Handling of CRM Go High Level
- Management of tools such as Zadarma, Zoom, Google Meet, Loom, LinkedIn, Instagram, email marketing, Slack, Calendly, Google Sheets, among others.
- Generate appointments to potential customers
- Lead Scrapping with Scrap.io
- Data Entry of databases
Customer Support Specialist - 5RF October 2023 - March 2024
- External support to traders in financial trading, through chat tools (Intercom), Telegram, Meta Business, Gmail & Discord.