Cristian Camilo Gault Quevedo

Cristian Camilo Gault Quevedo Appointment Setter, Customer Services Representative, Service Desk Administrator, Pen Ops. Cristian Gault. Professional Summary Customer service-oriented service desk administrator with years of experience focused on increasing productivity and maximizing profitability. Adaptive and deadline oriented with capacity to execute and complete multiple tickets and chats in high-stress environments. Skills Performance Improvements Policy Program Development, Time management, Supervision and Training, Technical resolution and troubleshooting, Policy Development and Enforcement Management Team Building Problem Anticipation and Resolution Experience. Work Experience • Pen Op – Frist Contact BPO LLC / November 2024 to October 2025 • Appointment Setter – Gig cx Market Place (Galpin Honda Campaign) / January 2024 to October 2024. • Service Desk Administrator – Gig cx Market Place ( Xlivexchange ) / November 2023 to September 2024 • Order Entry – Gig cx Market Place (Franchisees First Pizza Hut) April 2023 to October 2023 • Customer Services Representative – Teleperformance ( Walmart and Walmart.com) Pen Op – First Contact BPO LLC (November 2024 – October 2025) Served as the initial point of contact for providers seeking language interpretation services, welcoming each caller with a positive attitude and delivering exceptional customer service. Responsible for efficiently receiving incoming calls and promptly connecting providers to the appropriate language interpreter. Appointment Setter – Gig cx Market Place (Galpin Honda Campaign) / January 2024 to October 2024. Worked as an appointment setter for Galpin Honda, scheduling future maintenance services. Responsible for selecting the correct service provider and date based on availability. Performed inbound calls to remind customers of upcoming maintenance services. Service Desk Administrator – Gig cx Market Place ( Xlivexchange ) / November 2023 to September 2024 My role as a Service Desk Administrator consisted of providing recruiting assistance via chat, email, and inbound calls. I also managed system issues and offered IT support to new participants, utilizing remote assistance programs. Order Entry – Gig cx Market Place (Franchisees First Pizza Hut) April 2023 to October 2023 I worked on the Franchisees First Pizza Hut campaign, providing customer service to callers by assisting them in placing orders and coordinating those orders with franchisees until they arrived at the customer’s location, all in accordance with company policies. Customer Services Representative – Teleperformance ( Walmart and Walmart.com) As a Customer Service Representative, I assisted Walmart and Walmart.com clients with a wide range of concerns, including placing orders and providing support throughout the purchasing process. My responsibilities included escalating order-related issues and redirecting inquiries to the appropriate department to ensure timely resolution. I managed inbound calls, skillfully deescalating customer issues with empathy and a commitment to finding mutually agreeable solutions. By maintaining a positive attitude and demonstrating effective problem-solving skills, I consistently delivered exceptional customer service and fostered customer satisfaction. Education • Bachelor of Science in Marketing • The Ohio State University, Columbus, OH • Graduated: 05/2018 Skills • Customer Service • Appointment Sette • Service Desk Administrator • IT Support • Team Leadership • Data Analysis • Remote Assistance Programs Certifications • Cyber Security • HIPPA+ EXAMS • Rosetta Stone Language Ability • Martti Interpreting Training