Cristhian Del Pino

CRISTHIAN DEL PINO Brooklyn, New York 11211 | - |-| www.linkedin.com/in/cristhian-del-pino-136214a PROFESSIONAL SUMMARY ● ● ● Bilingual administrative coordinator with excellent verbal and written communication skills in both English and Spanish. Personable and efficient with superb problem-solving, customer service and clerical skills. High level attention to detail, professional demeanor and telephone etiquette. HIGHLIGHTS ● ● ● ● 20 years of experience in both the public and private sector. Experience in recruitment, hiring, and training of personnel. Management Skills (Employee supervision and performance evaluation). Superb computer and software literacy. EXPERIENCE At Home Solution | Home Family Care | Edison HHC | Link HC, Queens Health Care Coordinator ● ● ● ● ● ● Supervised work activities and evaluate performance of aides. Maintained accountability of personnel and developed schedules to match aid with patient requirements. Created and monitored record management to include personnel activities and information. Resolved customer complaints and developed after action reports. Provided guidance to aides in handling difficult problems and resolving escalated complaints. Identified areas of improvement for aides and enforced proper company procedures. City Line Car Service, Queens Transportation Dispatcher Administrator (Self -Employed) ● ● ● ● ● ● 2001 to 2010 Responsible for supervising, operating digital, film-based still, video and audio acquisition equipment. Lead a combat group and was accountable for camera documentation. Supplied documentation/production equipment and systems mission support requirements. Coordinated operational requirements to produce audiovisual, and television productions. Operated broadcast, collection,distribution equipment creating visual information in support of psychological operations, military intelligence, medical, public affairs, training and other functions. Performs maintenance of motion, still and studio television cameras as well as darkroom equipment. AMERICAN AIRLINES, JFK, Queens Operational Coordinator ● ● ● ● ● 2015 to 2018 Schedule or dispatch, workers, and service vehicles to appropriate locations, according to customer requests, using computer aided software, radios or telephones. Evaluate customer satisfaction and recognize areas of improvement. Manage conflict resolution with composure and professionalism. Ability to apply general rules to specific problems to produce customer satisfaction. Create strategic planning to manage one’s own time and ensure business profitability. US ARMY, Ft. Meade, Maryland Combat Documentation Production Specialist/Logistic Specialist ● ● ● ● ● 2018 to Present 1997 to 2013 Lead airport personnel to provide efficient customer service in travel experience. Observes and implements company procedures in compliance with state and local agencies. Conduct recruitment, hiring, and training of personnel. Develop procedures to improve productivity meeting safety protocols and company goals. Resolve and record a considerable number of passenger incidents. EDUCATION & SKILLS ● ● ● ● Capella University, Minneapolis, MN Bachelor Majoring: Business Administration- CUNY-Brooklyn College, Brooklyn, NY Associates Major: Film Production- Microsoft Word, Excel, PowerPoint; Adobe Photoshop, Limosys, Avid Xpress, Sabre, Arrow, HHA Exchange and Type: 40 WPM Proficient in Spanish- read and write REFERENCES ARE AVAILABLE UPON REQUEST