Cristhia Mae P. Santillan

CRISTHIA MAE P. SANTILLAN Cebu, Philippines |-| - | https://cristhiamaeperaltasantillan.my.canva.site/ Virtual Assistant | E-Commerce | Customer Service | Admin Support PROFESSIONAL SUMMARY Resourceful and results-driven Virtual Assistant with over 8 years of experience supporting businesses in E-Commerce, Administrative Operations, and Customer Service. Proficient in managing Shopify, Amazon, eBay, and Etsy order fulfillment, ensuring smooth workflows and top-tier customer satisfaction. Skilled in using digital tools to streamline tasks, organize operations, and support business growth. Committed to delivering quality service with efficiency, reliability, and professionalism. CORE COMPETENCIES • E-Commerce Management: Shopify, eBay, Amazon, Etsy • Order & Inventory Management • Customer Service (Email, Chat, Zendesk) • Administrative Support (Email/Calendar, Reports, Docs) • Social Media Management (Facebook, Instagram, TikTok) • Ads Management (Facebook/Meta, TikTok, YouTube) • Data Entry & Research • Team Collaboration & Communication PROFESSIONAL EXPERIENCE Virtual Assistant – Order Management, Customer Service & Admin Support | My Water Filter Pty Ltd November 2016 – Sept 2025 • Manage daily order processing and fulfillment across multiple e-commerce platforms (Shopify, eBay, Amazon, Etsy). • Coordinate with suppliers, logistics, and warehouses to ensure on-time and accurate delivery. • Handle customer inquiries, refunds, and complaints, maintaining high satisfaction ratings. • Prepare and update reports on inventory, order status, and performance metrics. • Provide administrative assistance — email and calendar management, invoicing, file organization, and project coordination. • Support social media marketing campaigns and assist in digital promotions to enhance brand visibility. Customer Service Representative & Administrative Support | Genix Consultant March 2016 – October 2016 • Handled customer inquiries and guided clients through training program enrollments and certifications. • Managed student registration, records, and documentation, ensuring data accuracy. • Assisted with scheduling, billing, and coordination with trainers and suppliers. • Maintained organized digital and physical records for smooth operations. TRAININGS & EDUCATION Bachelor of Science in Hotel and Restaurant Management | University of Cebu | 2006 – 2010 • General Virtual Assistant Training – Lejit Online Virtual Assistance Academy • Facebook/Meta Ads Certificate – The Bisaya Freelancers • TikTok & YouTube Ads Masterclass – The Bisaya Freelancers • TEFL 120-Hour Certification – TEFL Professional Institute (Teacher Record) TOOLS & SOFTWARE • Shopify, Amazon Seller Central, eBay, Etsy, Canva, Google Workspace, Excel, Notion, Asana, Zendesk, Meta Business Suite, TikTok Ads, YouTube Studio and easy to adapt with other new tools REFERENCES Available upon request.