Cristelle Melendres

CRISTELLE MELENDRES BUSINESS PROCESS SPECIALIST / IT PROJECT MANAGER PROFILE CONTACT (--Dasmarinas City, Cavite CERTIFICATES • • • Business Process Improvement (ADMU – Center for Continuing Education) Project Management Assertive Communication and Effective Business Writing. SKILLS • • • • • • • Strategic Planning and Time Management Effective Leadership Effective Communication Critical Thinking/Problem Solving Adaptable Technology Savvy MS Office proficient EDUCATION BS Business Administration Operations Management Lyceum of the Philippines University (April 2015) Working in a Business Process Software Development field for more than 4 years, overseeing system automation and process improvement projects from planning up to the implementation through Agile and Waterfall Project Management methodology. PROFESSIONAL EXPERIENCE BUSINESS PROCESS SPECIALIST SM Development Corporation | Pasay City | July 2019 – Present • Manages project completeness within agreed scope and timeline through an Agile Project Management approach • Facilitates Scrum and ensures project is on track • Conducts Sprint Testing • Supervises and monitors handled project of a Business Process Analyst • Over-seen the end-to-end development of: • Online Reservation Portal, a paperless and seamless processing of reserving a unit with integration to SMDC website use by Sellers. • SMDC Website Buyer initiated reservation, a 4 easy steps of booking/reserving a unit • Over-seeing the Front End Systems Web and Mobile Application, a vendor BUSINESS PROCESS ANALYST facing development/revamp of SMDC’s customer facing systems. SM Development Corporation | Pasay City | June 2017 – June 2019 • Manages project completeness within agreed scope and timeline through Waterfall Project Management approach • Initiates kick-off meeting and analyzes Opportunity for Improvements (OFIs) on organization's process and discusses to System Owner and Project Sponsor • Gathers and documents business requirements • Conducts User Acceptance Testing • Collects, investigates and resolves system issues • Facilitates End User Training of implemented systems • Cascades Go-Live of Project with defined scope • Monitors post-live usage • Over-sees the end-to-end development of: • Sales Administration System, a process automation of deviation monitoring and booking of unit use by Sales Reservation Team SALES DOCUMENTATION COLLATOR Amicassa Process Solutions | Alabang | May 2015 – December 2016 • After sales support to the Buyer’s inquiries regarding Contract to Sell, Deed of Absolute Sales and other documents related to purchase of property/unit