https://www.bestjobs.eu/en/cv/5aa0696c285be
Active candidate
Cristea Marius
Aftersales Application Engineer @ PORSCHE
ROMANIA SRL (Voluntari)
-
-
https://www.linkedin.com/in/marius-cristea-
Bucharest, 28 years, Male
PROFESSIONAL EXPERIENCE
PORSCHE ROMANIA SRL (Voluntari) in Bucharest, Romania
Aftersales Application Engineer
August, 2018 - Present
3 years 4 months
Day to day activities :
Performing advanced database queries for applications in charge(MS SQL scripting, Oracle DB)
Providing support and implementation of technical applications(ELSA, SAGA, GEKO, Portal, VAS, KD3, ODIS, MirrorServer, DMSBB,
BTACBOX, Servicekey)
Processing tickets in relationship with application providers and users.
Providing support and consultancy in the implementation projects of the new aftersales application functionalities and CROSS KTS.
Performing training for the users in the responsible area.
Held a system administrator backup position for 6 months, till a new colleague joined the team.
In this time :
- I participated in the migration project from Lotus to Microsoft O365 environment (as mailing service) and implemented new services
trough SCCM .
Key responsibilities as administrator were:
-Planning and implementation of system and application upgrades, evaluating factors such as system requirements, system and
application security, redundancy and availability, service performance and stability.
-Reviewing announced security vulnerabilities and system patches for their impact and risk exposure as they apply to provided services.
Helping to plan and implement the appropriate steps to reduce or eliminate the exposure risk to services.
-Implement new features, manage existing roles and access, and maintain existing functionality in the Microsoft Office 365 environment.
Honeywell in Bucharest, Romania
IT Specialist
October, 2017 - August, 2018
10 months
Day to day activities :
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
Manage daily operations of the IT department.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
Cristea Marius - page: 1 / 3
Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware and software and help train employees on its use.
Manage and oversee departmental quotas.
Offer suggestions for possible upgrades and changes within the IT department.
In charge of mobility role deploying and configuring all mobile phones for RO14 site in Bucharest keeping a constant external
communication with Orange Romania.
On boarding new joiners within the company and setting up Induction Trainings , bringing up to speed new joiners with the latest
technologies used by the company for daily work .
Genpact in Bucharest, Romania
IT Level 2 SME
July, 2015 - September, 2017
2 years 2 months
Genpact, Bucharest (Romania)
Being part of the IT Level 2 Technical Support Team . My responsibilities as a Level 2 agent were:
Providing local support for the users that are reporting technical issues with the company hardware and software.
Ensuring connectivity for the users on switches and sockets through hub rooms.
Configuring for the corresponding Vlan and activating ports trough putty platform as per user request’s in the ticketing platform.
Configuring, imaging and providing laptops or desktop setups for users as per company policies.
Transitioning newly joined teams within the company.
Ensuring BCP testing phases are accomplished with success ( Setting up desktops and laptops with the proper configuration, testing
with the assigned users the remote connections , verifying connection issues and ensuring stability for the used applications.)
Resolving and verifying in a timely and correct manner every incident case raised by the IT Helpdesk Level 1 team.
Implementing new VDI infrastructure in colaboration with L3 team and ensuring that the configuration is done properly.
In the past I was part of the IT Helpdesk Level1 activities in the helpdesk team were : Providing
helpdesk support and resolve problems to the end user's satisfaction, reporting, monitor Service Desk
for tickets assigned to the queue and process first in first out based on priority, document internal
procedures, communicate continuously with the internal teams to ensure the execution of given tasks.
Performing software and hardware assistance as well as basic telephony and networking support
administrating all the European Genpact accounts via Active Directory, Citrix, RSA console and trough
specific Genpact applications on daily basis .
Extra tasks and activities:
Supervising and ensuring the completion for implementing the Geomant software update for
Heineken for approximately 100 users, thus ensuring that the update went smoothly while keeping
constant communication with IT COE.
Managing the deployment of the new Data Loss Prevention patch, providing remote support for users
in need of this installation while working with Global Support in order to ensure day-to-day updates
regarding the deployment and presenting a full report of all workstations active in the Security
Console.
Creating agent ids and extension for new joiners or users that have changed processes as per policy.
Ensuring said agent ids and extension were added to BAnDIT and Avaya CMS Supervisor.
Creating European Bridges for mid-level employees but also VIPs and ensuring bridge functionality.
Processing daily Service desk tickets in a timely and correct manner.
DHR Promo & Consulting in Bucharest, Romania
Sales Agent
February, 2011 - July, 2015
4 years 5 months
JOB TYPE PREFERENCES
Cristea Marius - page: 2 / 3
Location
Location
Remote & Home work
Remote & Home work
On company premises
On company premises
Field work & Business Trips
Field work & Business Trips
Available for relocation
Available for relocation
COACH AREAS OF EXPERTISE
IT / Telecom
Mobile Apps
RECRUITMENT / AGENT DOMAINS
Industries
IT / Telecom
Engineering
EDUCATION
Mechanics, University (in progress), Bucharest, Romania
Bucharest Politehnica Univeristy
2014 - present
7 years
High School / Vocational School, Bucharest, Romania
Dumitru Motoc
2009 - 2012
3 years
College / Postgraduate studies
Scoala Nr 131
2000 - 2008
8 years
SKILLS
SPOKEN LANGUAGES
Romanian
English
Cristea Marius - page: 3 / 3
OTHER SKILLS
native
advanced
I have a driving licence
