Curriculum Vitae
CRISTALY D.
MACAGCALAT
General /Executive Virtual Assistant
Customer Care Specialist
Data Entry
-
Davao City, Philippines-https://www.facebook.com/AishAmira.02
live:.cid.dfeafac8b8ff2355
https://www.onlinejobs.ph/
jobseekers/info/-
EDUCATIONAL ATTAINMENT
Tecarro College Foundation Inc.
June 2008 - March 2009
Bachelor of Science in Nursing
Davao Doctors College
School Year-
Associate Health Science Education
Brokenshire College of Davao
School Year-
Bachelor of Science in Nursing
SKILLS
Customer Service
Data Entry
Time Management
Organizational skill
Social Media Management
Office Administration
Calendar Management
Communication skills
Multi- tasking
Analysis
Critical Thinking
Qualified hardworking, self-motivated virtual
assistant with 4 years of experience in social
media management and various personal
assistant task. I can focus on work without
the need for supervision.Proficient in
numerous software tools.With a strong work
ethic,and the ability to multitask, would be a
productive team member.
You will become my sole priority. I am highly
organized, proactive and punctual with a
team-oriented mentality so you do not have to
worry about my ability to adapt and fit into
your work, family, and daily life.
WORK EXPERIENCE
Parole and Probation Administration
Office Staff
July 2011 - March 2019
Performs a variety of clerical tasks such as
encoding, preparing routine office correspondence,
typing and filling of documents, etc.
Maintains docket books for clients , logbooks for
recording.
Assists in receiving visitors and clients.
Receive and screen incoming calls and connect
them to the right person in the office.
Arrange and scheduling meetings, appointments
and including coordinating calendars and remind all
staff for upcoming event.
Does other functions assigned by the CPPO from
time to time.
Ensure an organized, clean and tidy workplace.
HB1 Pharmacy
Pharmacy Assistant
November 2010 – June 2011
Helping customers with a wide range of basic
related inquiries.
Identifying the different types of basic
medications to treat common ailments under
the supervision of pharmacist.
Take care of the administrative side of the
pharmacy such as counting medication,
labeling bottles, stocking pharmacy shelves,
taking customer phone calls, and managing
the cash register.
Smashville Fitness Center
Front Desk Officer/ Cashier
January 2010- October 2010
Assists walk-in clients, schedules client
appointments, answers phone lines, and helps
clients with questions and issues.
Efficiently processes updated client information
and payments into database.
Prioritizes tasks while staying focused on
several projects simultaneously; diligently
follows up on outstanding items.
Ability to multitask effectively in a fast-paced
environment.
Maintains a friendly, approachable style to build
relationships and work harmoniously with
others at all times.
Fernando Medical Enterprises Inc.
Customer Care Specialist
January 2009 - December 2009
Providing customer support via telephone,
e-mail, voice chat or in-person.
Informing customers about products and
services.
Responding to customer questions.
Resolving customer complaints.
Suggesting solutions for common problems.
Preparing documents and reports.
Updating customer database.
Scheduling appointments.
Collaborating with the management team.
Improving overall customer satisfaction
HOME-BASED/ PART TIME EXPERIENCE
Kitchen Gizmo
Social Media Manager
April 2020- December 2023
Wrote, edited and published content to share
on all brand's company social media profiles
and partner channels.
Maintained brand innovation and kept abreast
of the latest social media trends.
Monitor brand- related mentions on all social
platforms and engaged with reader's
responses to articles.
VA Desk
Virtual Assistant/ Social Media Manager
September 2016 - December 2017
Created and scheduled 50+ social media
post per week in Facebook.
Coordinating domestic and international
travel arrangements, including booking
airfare, hotel and transportation.
Reduced overhead by taking on mire
responsibility for creative and administrative
projects.
Supported clients through personal
documents management, calendar
organization and preparation for meetings.
Reviewed and update clients file records and
created new records.
References
Jynell Motilla
Executive VA--
Hiezel Generosa
Real Estate Virtual Assistant--
Mary Bernadette Rafols
Virtual Assistant--
