Cristal Mie Tambot

Cristal Mie H. Tambot Customer Support Expert with 10 Years Experience - |-| 36 years old | Western Visayas, Philippines Education: BS in Hotel & Restaurant Management Experience Oct 2019 – Present Data Research Analyst Experienced Research Analyst with a demonstrated history of working within the private capital markets space. Proficient in producing deep-dive research on behalf of our global suite of clients April 2019 – Oct 2019 General Virtual Assistant – Real Estate Administer and Manages Client’s social media accounts, by making daily posts for the purpose of promoting client’s business and service. Sending emails, birthday and home anniversary greetings to Clients’ social media circle and, past and current customers, making sure to always keep in touch and not losing business with them. Also helps in preparing legal documents, for real estate transactions, by filling up necessary fields and sending them to designated offices and persons, thus taking off workload from client so they can concentrate more on more important things to make their business grow. Jun 2017 – April 2019 Customer Service Consultant - Suncorp Joined the company with the task of assessing, evaluating, and processing insurance claims. Is also responsible in ensuring insurers are updated of the progress of the claim, and are aware of the consequences or repercussions, if any. As claims involve accidents, however superficial or fatal, each claim was handled with utmost efficiency, sensitivity and compassion, all without compromising the company's policies and guidelines. Oct 2013 – Mar 2014 Sales and Marketing Is responsible for ensuring that customers are insured in the best way possible, in accordance to the products of their choosing. Is also tasked with educating them of other products within the company's offering that could bring them closer to their financial goals. Is expected to be flexible, address every person with empathy, and to extend understanding and appreciation of each client's background and social status. Oct 2012 – Aug 2013 Technical Advisor / Billing Specialist - EE Telecom Tasked in assisting customers via telephony in understanding their bill, upgrading / downgrading their accounts, educating them with the company’s Value Added Services, as well as encourage them in signing up for said services when appropriate. Jan 2008 – Jan 2009 Customer Service Representative - T-Mobile Is tasked to cater to customers’ queries, requests, and concerns regarding their mobile subscriptions via telephony. Is expected to provide clear, concise explanations, and fast, efficient service while effecting call control in a polite, friendly manner. Character References Shanie Tiu CFO Eon Group of Companies - Maria Lourdes Orcino Senior Colleague, Fintrx-- Doly Jacildo Senior Colleague, Fintr--