Cristal Joy Dela Cruz

CRISTAL JOY VIRTUAL ASSISTANT Motivated and detail-oriented Virtual Assistant with strong organizational and communication skills. Experienced in managing administrative tasks, handling emails, scheduling appointments, conducting online research, and providing reliable remote support. Proficient in using digital tools such as Google Workspace, Microsoft Office, CRM and communication platforms to ensure efficient workflow and productivity. Dedicated to delivering high-quality work, maintaining confidentiality, and helping businesses stay organized and focused on their goals. Work Experience THE LEADBUG I worked as an Insurance Virtual Assistant, handling customer inquiries, appointment setting, CRM support, and lead generation and cold calling WORLDCLASSLY I managed CRM systems, handled lead management and follow-ups, conducted cold calling to generate and qualify prospects, managed email communications, provided transaction coordination support, and assisted with marketing campaigns to help streamline operations and drive business growth. DR. RAFAEL S. TUMBOKON MEMORIAL HOSPITAL I worked as an Encoder/ Job Order assigned at the Philhealth Section/ Processing of Claims Office where I was given the task to encode Claim Form 4 which is the summary of pertinent clinical information of a patient/member during their hospitalization/episode of care that shall be utilized by PhilHealth to conduct evaluation and review of Claims. It is an additional claim application requirement for case rate claims. DEPARTMENT OF LABOR AND EMPLOYEMENT I worked as an Encoder/ Job Order where I was given the task to encode and process GIP’s payroll and DTRs, Answering phone calls and queries, Receiving and sending emails/fax, Calendar management , Appointment management, Receiving incoming documents, creating a presentation and encoding files. Education BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Major in Operations Management Garcia College of Technology |- NORTHWESTERN VISAYAN COLLEGES Highschool |- Skills Tools and Software Data Entry Lead Generation Appointment Setting Cold Calling Excellent written and verbal communication skills Calendar & Appointment Scheduling Microsoft Word and basic Excel Advanced Knowledge in Digital Marketing Tools Email Management File Organization & Document Management Online Research Customer Support Data Analysis and Reporting Social Media Marketing Graphic Design and Creative Asset Creation Customer Relationship Management Online Research and Market Analysis Administrative and Executive Support Video and Audio Editing Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) Microsoft Office (Word, Excel) Canva Zoom / Google Meet Adobe Photoshop Toggl Slack Calendly Zoho CRM Dialpad Zoom QuickBooks Tableau / Power BI Salesforce for Insurance Lightroom Cupcut