Cristal Carolina Pollard

CRISTAL POLLARD Bilingual Executive Assistant & Remote Operations Specialist PROFESSIONAL SUMMARY Bilingual Executive Assistant (English/Spanish) with 8+ years supporting C-level executives, managing cross-functional operations, and driving efficiency across international business environments. Holds an M.Sc. in Innovation & Management. Demonstrated ability to reduce costs, streamline workflows, and serve as a trusted liaison for Latin American markets — delivering measurable results while working across time zones and cultures. Seeking a remote executive or operational support role with a forward-thinking organization. KEY COMPETENCIES Executive Support: Complex calendar & travel management, expense reporting, board meeting facilitation (Zoom/Teams), confidential correspondence Operations & Process: Workflow optimization, vendor management, SOP documentation, administrative process improvement Bilingual Communication: English/Spanish translation (legal, technical, marketing), Latin American client relations, cross-cultural liaison Technology: Microsoft Office Suite (Advanced Excel), Google Workspace, CRM systems, project management tools, AI productivity tools (ChatGPT, Claude) PROFESSIONAL EXPERIENCE Operations & Executive AssistantJan 2022 – Aug 2025 Associated Brands Industries Limited | San Juan, Trinidad and Tobago ▪​ Managed complex scheduling, international travel logistics, and executive itineraries for C-level leadership, maintaining zero scheduling conflicts. ▪​ Served as primary bilingual liaison for Latin American partners, translating operating procedures, legal documents, and marketing materials — reducing external translation costs by 50%. ▪​ Streamlined internal record-keeping and supplier communication processes, cutting administrative turnaround time by 25%. ▪​ Prepared board-level meeting packets, agendas, and minutes; tracked 100% of action items through to completion. ▪​ Coordinated cross-departmental workflows between manufacturing, sales, and marketing to ensure seamless operational execution. Business Development OfficerJan 2017 – Aug 2025 Associated Brands Industries Limited | San Juan, Trinidad and Tobago ▪​ Managed a portfolio of prospective and active clients as the primary point of contact for service inquiries and business proposals. ▪​ Leveraged bilingual skills to penetrate Latin American markets, contributing to a 15% increase in regional leads. ▪​ Organized and executed promotional events and business meetings, strengthening brand visibility and client engagement. ▪​ Maintained accurate CRM databases and generated strategic reports to inform business development decisions. Administrative Assistant – Integrated Marketing Communications Aug 2014 – Nov 2016 University of the Southern Caribbean | Trinidad, W.I. ▪​ Provided executive-level administrative support to the Department Chair, including calendar management and confidential correspondence. ▪​ Coordinated logistics for university-wide events with 200+ attendees. ▪​ Drafted and distributed internal newsletters and memos, ensuring clear communication across faculty and staff. EDUCATION M.Sc. — Innovation, Manufacturing Management & Entrepreneurship 2016 – 2018 University of Trinidad and Tobago | Trinidad BBA — Management 2007 – 2014 University of the Southern Caribbean | Trinidad CERTIFICATIONS & PROFESSIONAL DEVELOPMENT ▪​ ▪​ ▪​ ▪​ ▪​ Digital & Social Media Marketing for MSMEs — NEDCO (September 2024) Fundamentals of Digital Marketing — Google Digital Garage AI for Enhanced Productivity — Applied Prompt Engineering (ChatGPT / Claude) EF SET English Certificate — 74/100 (C2 Proficient) Best Research Paper Award — Portraits of Excellence, USC