CRISSY KAYE CABRERA
PROFESSIONAL SUMMARY
Dynamic Virtual Assistant and Subject Matter
Expert with a proven track record at MGO
Home Solutions and Concentrix. Excelled in
CRM management and problem-solving,
enhancing customer relations and team
performance. Skilled in critical thinking and
computer proficiency, I consistently deliver
solutions that drive success and development.
WORK HISTORY
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Virtual Assistant, MGO Home Solutions
Remote |September 2022 - June 2024
Managed CRM input, exports and clean up.
Maintained detailed records of calls, outcomes,
and follow-up actions for accurate reporting
and analysis purposes.
Knowledge on basic skip tracing and deep
prospecting.
Use of different platforms such as REISift, Skip
Genie, Skip Matrix, Truth Finder, etc.
Subject Matter Expert, Concentrix
Santa Rosa, Laguna
November 2019 - September 2022
Mentored new hire trainees, contributing to
their professional growth and development.
Take over calls as a superior level with
complex issues and resolve it in a timely
manner.
Conducted regular quality audits on team
interactions, providing constructive feedback to
help enhance performance levels.
E:-P:-
A: Santa Cruz, Laguna 4009
SKILLS
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CRM Management
Problem-solving abilities
Critical Thinking
Active Listening
Problem Resolution
Customer Relations
Call center experience
Computer Proficiency
EDUCATION
Laguna State Polytechnic University
Bachelor of Science in Psychology
Santa Cruz, Laguna
June 2019
