Crissolita Ringor Jarobilla

CRISSOLITA R. JAROBILLA Taguig City, Philippines •- •-www.linkedin.com/in/crisseringorjarobilla/ SUMMARY Detail-oriented and adaptable data entry professional with 6+ years of experience in vendor management, order processing, quoting, and mentoring. Proven track record of streamlining workflows, ensuring SLA compliance, and supporting cross-functional teams. Recognized for ownership, reliability, and delivering results in fast-paced environments. WORK EXPERIENCE Sales Associate III, Ingram Micro, LLC 2022 – Present Lead support for VMware VCPP and Infragistics vendor operations including order entry, quote creation, and mailbox management Acted as Point of Contact for high-value and urgent transactions with US counterparts Mentored new hires and tenured staff; developed SOPs, flowcharts, and training timelines Handled SLA reporting, RMA/partial RMA, and credit/rebill processes Cross-trained in tools and vendors such as Dell EMC, PolyMD, UCC, ODS, and Veeam Sales Associate II, Ingram Micro, LLC 2021 - 2022 Managed Veeam VCSP processes, including EDI/XML orders and mailbox support Processed Zendesk tickets and handled special pricing requests via COG Supported multiple vendors including AVG, Tenable, RSD, and VMware Licensing Sales Associate I, Ingram Micro, LLC 2018 - 2021 Managed Citrix CSP operations; cross-trained in VMware, Veeam, and FTP Ensured accurate quote and order processing under strict SLA deadlines Verified pricing and maintained customer reports Customer Service Support, PinoyTravel, Inc. 2017 - 2018 Delivered responsive support via phone, email, and chat Managed booking, rebooking, and refund transactions through vendor platforms EDUCATION Philippine State College of Aeronautics Bachelor of Arts, Major in Aviation Tourism Academic Distinction Awardee (GWA: 1.55) Consistent Dean’s Lister -) CORE SKILLS Microsoft Office Suite (Excel – formulas, Word, PowerPoint) Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar, Meet) Microsoft Dynamics (CRM and Operations) Canva (Presentation and Basic Design Work) IMpulse, XVantage, EDI/XML Systems Zendesk (Ticketing & Case Management) SOP & Flowchart Creation 2013 - 2017