Crissil Bless Botor

CRISSIL BLESS BOTOR Guest Relations Agent CONTACT PHONE - EMAIL- PROFILE A Result-oriented,dedicated and customer-focused Guest Relations Agent with over 5 years of experience in hospitality industry. Has a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in training, team development, and delivering excellence. ––––––––––––––––––––––––––––––––––––––––––––––––––––––––– PROFESSIONAL SKILLS • • • • • • • • • Central Reservations Systems (CRS) Operability and commitment Microsoft Office Customer Service Computer Literate Market Knowledge Troubleshooting Effective Marketing Upselling EXPERIENCES July 2018 - Present GUEST RELATIONS AGENT Crowne Plaza Abu Dhabi Yas Island, Abu Dhabi • Review arrival lists to welcome VIP guests. • Ensure compliance with health and quality standards. • Address customer complaints and escalate to Duty Manager when needed. • Preparing VIP Amenities and Welcome letter. • Attend to guest special request and answer their inquiries July 2017 – July 2018 EXECUTIVE LOUNGE AGENT Crowne Plaza Abu Dhabi Yas Island, Abu Dhabi • Greet VIP guests as they approach the club lounge and provide them with assistance in seating. • Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services. • Ordered supplies and kept inventory at optimal levels. • Offer complimentary drinks to guests and ask if they would like additional servings. December 2016 – July 2017 HOSTESS/ WAITRESS Media Rotana Hotel, Dubai United Arab Emirates • Cheerfully greet guests, take them to their table and provide them with silverware and a menu. • Ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. • Providing excellent wait service to ensure satisfaction. CRISSIL BLESS BOTOR Guest Relations Agent PERSONAL SKILLS • • • • • • • • • Results-oriented Resistance to stress Good manners Time Management Interpersonal Multi-Tasking Flexible Fast Learner Motivated EXPERIENCES May 2016 – November 2016 WAITRESS Melius Restaurant, Abu Dhabi • Providing excellent wait service to ensure satisfaction. • Taking customer orders and delivering food and beverages. • Making menu recommendations, answering questions and sharing additional information with restaurant patrons. SERVICE CREW Burger King, Doha Qatar February 2015 – April 2016 Mcdonald’s Clark, Pampanga Philippines August 2012 – January 2015 • Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems. • Interact with Customers • Use Selling Techniques. • Taking orders • Cashiering ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– EDUCATION Bachelor of Science in Tourism Management Mabacat City College Mabacat, Philippines 2013