Crisnielyn Flores

Crisnielyn G. Flores 1920 D.R ML Carreon Street, Arvaza building Sta. Ana Manila-- Objective To obtain a position that will enable me to use and expand my strong organizational and interpersonal skills, trainings, learnings, work experiences, and educational background. Skills • • • • • • • Proficient in MS Office Applications, Excel, Word, Outlook, Power Point Ability to multitask and prioritize effectively Intermediate oral and written communication skills Ability to work under pressure Excellent analytical and problem-solving skills Scrupulous attention to details Superb organizational and interpersonal skills Work Experience Emapta Philippines Accounts Receivable Specialist (Senior) May 31, 2022 – Present • • • • • • • • Downloading bank statements and distributing to the business Reconciling cash receipts and processing/allocating customer payments in Navision Small balance write-offs & processing journals Collection & Reconciliation of RCTI customer accounts, identify & resolve discrepancies by communicating with clients Raising manual invoices and send copies to the clients Conduct credit checks & credit lifts/hold Monitoring AR inbox and responding to the customer queries i.e sending invoices/monthly statements etc Assist credit manager and AR team with month end activities and providing adhoc administration support Micro sourcing Philippines Senior Collections Specialist February 1, 2021 - May 1, 2022 • • • • • • • • • • Meet stated financial goals and objectives monthly Managing 300-400 delinquent accounts Ensure internal control and financial integrity is always maintained Works collaboratively with sales team to resolve client billing issues whilst delivering our White Glove Customer Service Manage customers assigned to the dunning process and address all issues raised in a timely manner Conducting account reconciliation by scrutinizing invoices, credit and rebill, payment application, etc. Conducts calls and follow up emails on the assigned accounts. Responsible for timely follow up and regular updates to accounts receivable collections notes Complete and deliver any other tasks that may be assigned. Tools used: NetSuite and Sales Force Cardinal Health International Philippines Senior Collections Specialist February 2017 – November 2020 • • • • • • • • • • • Managing portfolio with 300-500 past due accounts Collecting past due receivables via calls and emails Making decisions in releasing and holding customer orders Analyzing account’s payment behavior and monthly purchases to recommend credit limit and risk code changes to Credit Team Conducting account reconciliation by scrutinizing invoices, credit and rebill, payment application, etc. Performing skip tracing to accounts when necessary Setting up conference call to facility’s executives to address any concerns on both parties Working with different departments such as Sales Team, Customer Service , Credit Team, and Pricing Team to resolve accounts’ issues Providing monthly collection updates on high risk, above 60, and random accounts to Credit Team and Sales Training new hires Tools used: SAP – ERP and MS Dos based system EXL Services Philippines Revenue Management – Collection’s specialist June 2015 – January 2017 • • • • • • Managing portfolio with 500 accounts Collecting payments for past due invoices thru email, phone and written correspondence within the given time span by the management Perform different tasks that includes spreadsheet, checking customers portal, updating cash flow reports, and researching floating and overpayments Resolving customers’ disputes in a timely manner Skip tracing to accounts when necessary, using Google & Yellow Pages Tools used: Get paid, Dos based system Education BA, English, Arellano University, City of Manila, - Graduate Awards Best Collector Cardinal Health International Philippines 2018 - 2020 Best Collector EXL Services Philippines 2015 – 2016