CRISILYN
SOMBRIO
Customer Service Associate
A highly trained individual and skilled professional with over 1 year
experience in Project Management and over 3 years in Customer
Service including sales, tech support and customer care. Excellent in
maintaining good professional relationship with clients and
providing high quality service and one call resolution.
CONTACT
PROFESSIONAL EXPERIENCE
Project Coordinator
-
Telaid Industries - Remote | June 2021- present
-
Coordinating with field technicians and clients for specific projects.
Labangon, Cebu City
crisilynsombrio
Making sure technicians have all the required tools and materials
needed, explaining to them the Scope of Work before going in to site.
Calling technicians for schedules of tasks, walking them through the
process and ensuring they maintain good professional relationships
with the client.
SKILLS
Customer Service Supervisor
Fusion BPO Services - Cebu City | Feb 2021 - Jun 2021
Strong Communication
Taking escalated calls, providing resolutions for multiple contact
made issues, expediting deliveries for replacement orders,
Project Management
Teamplayer
coordinating with warehouse and couriers, resolving credits for
damaged upon delivery orders and defective
products.
Leadership
Customer Service Supervisor
Organization
Fusion BPO Services - Cebu City | June 2017 - Feb 2021
Problem Solving
Computer Literacy
Processing sales orders, refunds, returns and/or replacement for
damaged/defective items. Tracking deliveries and walking customers
through online navigation. Sending invoices, account statements and
retrieving store receipts for customers. Identifying customers’ unknown
REFERENCE
Jacob Galarza
Quality Analyst, Fusion BPO Services
account charges, fixing misapplied checks and card payments,
applying credit memos towards invoices, processing disputes and
coordinating with Account Collectors and Managers.
Phone: -
EDUCATION BACKGROUND
Email:-
Associate in Computer Technoogy
Jube Gam
Asian College of Technology | Class of 2016
SME, Telaid Industries
Phone: -
Alternative Learning System
Email:-
Class of 2012
