Cris Evert Lerion

Cris Evert Lerion Virtual Assistant /Customer Service Specialist Values driven and self-motivated virtual assistant with over five years of combined customer service experience and a degree in management accounting. WORK EXPERIENCE: Intermediary Motor - Claims Officer QBE Shared Services 30/07/2018 – Present-(-     Talisay City, Cebu Philippines 6045 https://www.linkedin.com/in/crisevert-lerion-a40b7a216/ live:crisevertlerion SKILLS: Customer Service Inbound and Outbound Calling Billing and Customer Service Representative Telstra powered by Teletech 09/11/2015 – 30/07/2018     11/17/2014 – 08/21/2015   Admin Tasks General Research Handled customer complaints effectively. Maintained customer records by updating account information in an error free manner. Resolved customer’s basic product and service-related technical issues. Handled billing related inquiries and concerns smoothly. Sales and Service Specialist Sprint (by Convergys Philippines)  Customer Retention Lodged and managed motor claims in a timely manner. Kept suppliers and brokers updated and involved in claims progress until finalization. Maintained an in-depth interpretation of the policy wording and policy schedule to determine the extent of coverage. Ensured high level of accuracy on information collected from stakeholders with excellent customer service experience. Developed lasting relationship with customers by resolving any service, billing and technical concerns. Responded accurately and efficiently to customer’s service-related requests. Engaged in active listening with customers and recommended potential products and services that suits their needs. Accounting Assistant (Accounts Payable) Supervalue Incorporated 09/02/2013 – 01/30/2014 Highly organized Email Marketing/Management Decision Making    Verified and recorded invoices received in a timely manner Maintained vendor accounts by reconciling monthly statements and related transactions. Prepared weekly accounts payable report efficiently. EDUCATION: BS - Business Administration major in Accounting Management University of Cebu 06/2009 – 03/2013 Oral Communication and Writing Social Media Management ONLINE TRAINING CERTIFICATES:     Fundamentals of Social Media Management QuickBooks Online Essential Training SEO Foundations Learning to Write for the Web ORGANIZATIONS:    Philippine Junior Accountants (June 2009 – March 2013) Association of Working Scholars- University of Cebu (October 2009 – March 2013) School Paper Publication (High School 2007 – 2009)