Cris Antonette Revil

Cris Antonette Espinosa Revil 2945 Orani St. Manuguit, Santa Cruz, Manila, Philippines, 1003 Mobile: - Email:-- WORK EXPERIENCES: 1) Salesify/LeadsRus – Managing Consultant August 2013 – May 5, 2017 (3 years and 5 months) Manages the implementation function to meet all implementation objectives including start volume, start, timing, productivity, and quality. Performing outbound cold calling to customer/client to introduce the service of the company. Subject-matter expert in several campaigns/projects variously handled in a daily and month to month basis Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Implements initiatives and processes to improve all aspects of service delivery. Provides feedback to service operations. Works closely with the sales organization to anticipate start volume and ensure timely, high-quality stats. Consistently communicates changes in processes/procedures and other relevant information to the sales organization. Sets and communicates team goals. Develops tactical plans to reach these goals. Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Partners with sale, client services and other functional groups to deliver the best possible overall client experience. Communicates process/functional changes to group outside of implementation as needed. Monitors and report on daily dial-outs and productivity (output) of entire Philippine site via Five9 and manually assigns and reassigns agents to different campaigns. Works closely with the QA team to ensure accuracy in data delivery to various clients to meet targets and deadline. 2) Salesify – Research Analyst Professional January 2012 – July 2013 Generate, follow up and qualify leads through cold and warm telephone calls, emails and web searches, with the aim of driving a pipeline of qualified leads for Asia Pacific and North America partners  Create, build and organize the segment’s market, customer and industry database in Asia Pacific and North America region Create, build and organize the segment’s market, customer and industry database in Asia Pacific and North America region Working closely with colleagues and other marketing activities, and qualify any leads generated. Help build and maintain lead/opportunity base in Salesforce.com by updating with relevant information gathered on a same day basis Develop reliable contact lists for specific target prospects from sources, including (but not limited to) corporate directories, corporate websites, association listings, seminar/event participants, Salesforce.com Accurately record information and maintain statistics of calls to monitor success and recommend ways to continually improve our success ratio Feedback market intelligence via secondary research and calls, as appropriate, sharing with the segment team and colleagues 3) Emerson Headquarters of Asia – Retail Specialist February 2008 – December 2008 Perform sales activities such as assisting, handling, preparing and processing client needs Responsible for all sales & marketing activities, from clients as prospects to closing a sales transaction Works with the sales and support teams for the achievement of sales targets for revenue generation 4) VXI Philippines – Customer Service Inbound Sales Specialist(Save Team) February 2008 – December 2008 Provided customer service in a financial account for clients located in the United States Handled and de-escalated calls from the first level customer support group Attended customers’ requests, transactions and enquiries involving basic CRM Processed online transactions and registrations efficiently Provided product information, explain investment and income and research on payments on accounts receivable and paperwork submitted by clients online Provided step-by-step solutions for online navigation and troubleshooting thru the website for online account holders Troubleshoot products and services to best fit customer needs and expectations Create and deactivate customers in the system, provides usage information individually or for the entire account, customized access and profiles upon request Provides step-by-step solutions for product online navigation and troubleshooting Responds to Sales and Client requests by providing customized product or marketing research as basis for the company’s line of product or upgrade Received several commendations from customers and third-party vendors for excellent customer EDUCATIONAL BACKGROUND: Bachelor of Science in Business Management Information Systems AMA Computer University Quezon City May 2003– October 2006 Bachelor of Science in Information Technology Brentwood College of Asia – Naga City, Camarines Sur May 2002 – May 2003 PERSONAL BACKGROUND: Born on February 6, 1986, Masbate City, Philippines Nationality: Filipino Good in verbal and written communication skills in English and in Filipino (Tagalog). Skills include facilitating and coordinating workshops, seminars and symposiums Knowledgeable and troubleshooting in Internet and Web browsing, Salesforce.com, Five9, applications, Adobe applications, Arcsoft Photo Impression, Corel Draw and various video editing software Personal References: Rodelyn Mangmang Head of Operations - Avian Competitive Intelligence - Ray Dakis Managing Principal for Data and Profiling at LeadsRus - Rhodora Josef Managing Principal for Events Operations at LeadsRus -