Cris Ann May Cataluña

Cris Ann May A. Cataluña 2241 - G F. Varona St. Tondo, Manila (-- OBJECTIVE • To acquire indispensable work experience that would enhance my interpersonal skills and improve my ability to work under pressure with less supervision WORK EXPERIENCE July 2014 - Present • • Advanced Credit Management Pty Ltd Call Auditor / Quality Assurance Wilcon Depot – IT Hub, Pasong Tamo Ext., Brgy. Bangkal, Makati City Locating people for their outstanding debt for a specific telecommunications company based in Australia. Auditing calls and assuring quality and compliance have meet July 2012 - December 2013 Paragon International Customer Care Ltd. Shift Manager – OIC (Auditor) 14thFlr.Yuchengco Tower 1, RCBC Plaza 1200 Makati, Philippines • Finance Auditor and Shift Manager designated in auditing withdrawal request for an online gaming and specifically assigned to manage schedules and quality assurance for the first level auditors. July 26 2010 –June 2011 Teleperformance Philippines Inc. Customer Service Representative 2nd Floor North Parking Bldg. Mall of Asia Pasay City • Assisting incoming calls of postpaid account owners for a specific telecommunications company based in U.S.A. specialized in up selling services, customer query and legitimacy of the account. March 17 – April 7, 2010 Staff Specialist & Compuservices Company Phone Verifier / RCBC Bankcard 30th/F Robinsons Equitable Tower Ortigas, Mandaluyong City May 2008 – April 2009 Advance Contact Solution Inc. Customer Service Associate G/F Asian Plaza Bldg. Sen. Gil Puyat Ave. Cor. Tordesillas St. Salcedo Village, Makati City • Assisting people regarding the security and prices of their stocks and bonds. EDUCATION Lyceum of the Philippines University Intramuros, Manila Bachelor of Science in Hotel and Restaurant Management Major in Cruiseline Management 2004 - 2010 Holy Child Catholic School Tondo, Manila High School Diploma 1999 - 2003 Holy Child Catholic School Tondo, Manila Grade School Diploma 1993 - 1999 SPECIAL SKILLS • • • • • • • • • • Team Management Collections Call Auditing / Quality Assurance Computer Literate (Microsoft Office) Good communication skills both written and verbal Customer Service Skills Capable for analyzing and solving problems Doing work with timely manner Responsible for all the task assigned Strong leadership and organizational skills PERSONAL INFORMATION Age Birthday Sex Nationality Religion Civil Status : : : : : : 32 years old 18 May 1986 Female Filipino Catholic Single CHARACTER REFFERENCE Franz Lambert Shift Manager Paragon International Customer Care Ltd- Rose Ann Colos Quality Assurance Representative J.P Morgan Chase-