Cris Alvin Legislador Reyes

Cris Alvin Reyes Operations Supervisor--_____________________________________________________________________________________ PROFESSIONAL SUMMARY  I started working as a customer service representative in 2013 and was promoted twice already, I am currently working in the same company for 8 years now and currently handling a supervisory post. Being in this industry for so long teaches me to be humble, confident and to work under pressure. I am self-reliant, and can think on my feet. I can communicate openly, share my ideas, and I don't shy away from feedback. SKILLS      Customer Relations Operations Support Team Management Supervision MS Office WORK HISTORY Panasiatic Solutions – Operations Supervisor (Dec 2015 – Present)  Lead a groups of 20 agents in order to reach the target which are as follows Survey, Quality and FTE.  Spearheaded meetings and directing associate in order to improve work performance on a daily basis.  Performed root cause analysis in deficient areas to identify and resolve central issues.  Created and implemented strategies for improving operational efficiency and accuracy. Panasiatic Solutions – Subject Matter Expert (March 2015 – December 2015)  Collaborated with trainers and supervisors to identify issue and problems of new hire agents and how to resolve them without compromising customer experience.  Answer agent’s questions regarding products and troubleshooting steps. Panasiatic Solutions – Customer Service Representative (April 2013 – April 2015)  Answered constant flow of customer calls with up to 20 calls in queue per minute.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Cultivated customer loyalty, promoted repeat customers and improved sales. EDUCATION (Carlos Hilado Memorial State College)  Bachelor of Elementary Education Major in Home Economics and Livelihood Education  Carlos Hilado Memorial State College  Jun 2006 - Mar 2010