Crescia Ellane Siguan

CRESCIA ELLANE SIGUAN General Virtual Assistant / Executive Assistant DETAILS Eastern Samar, Visayas, Philippines -- PROFILE Versatile virtual assistant with 3 years of combined experience helping small business owners and individuals in all areas of office administration. I am a data-driven professional with an eye for detail and a passion for building and driving growth. A tech-savvy with excellent analytical, strategic, and research skills. Highly dependable and reliable assistant focused on providing executive-level administrative management. Also skilled in Social Media Management and Search Engine Optimization as well. My core values towards work are my character, integrity, hard work, and consistency. EMPLOYMENT HISTORY Invoice Graphic Designer, Fresh Media, New York Jan 2023 - May 2023 (Part-Time) I was responsible for designing the invoices for the clients of my client. Private Tutor, Tutoring Wiz Center, Salcedo, Philippines June 2016 - December 2022 (Part-Time) The Tutoring Wiz Center aims to provide quality tutoring and retention in a safe and welcoming environment that will prepare students of all ages for academic and life success. I helped students understand subjects that are difficult for them. I teach, assist, assess, and encourage tutees in the learning process. I thoroughly discuss the subjects where they seem to be at their lowest and develop their potential to be at their best. I also integrate life lessons and nuggets of wisdom that will help shape the tutee's good character, make wise decisions, and better contributions to the community. Three-fourths of my tutees make it to the honor list in their respective classes and hundred percent assessed that everyone gained confidence. Virtual Assistant/Lead Generation, Philippines May 2022 - December 2022 (Part-Time) A food business in the Philippines offering different viands and desserts. Responsibilities involved answering inquiries, confirming reservations and orders, and cold messaging to local potential profiles/clients offering different viands and desserts. We made our biggest orders in October up to the December holiday season. Built a good relationship with our customers. Email Support and Virtual Assistant, Mindset Coach, Canada May 2022 - November 2022 (Part-Time) A coaching business in Canada focused on the infertility journey. Worked part-time with tasks such as answering general and booking inquiries using google inbox, calendar management, organizing documents, and drive, researching, and photo editing in Canva. KIAN GRAHAM FLIGHT ATTENDANT Virtual Assistant and Private Tutor, Davis Fam, Michigan, US January 2022 - May 2022 (Part-Time) linkedin.com/in/name A busy couple with three wonderful children in Michigan.-Worked part-time with daily responsibilities that included email and calendar management, - researching, logo making, and tutoring their children. www.reallygreatsite.com The couple was pleased with the tutorial results because their two kids started communicating more Click here for my portfolio and definitely became more confident in expressing their thoughts. They also expressed gratitude for becoming more organized with important information and schedule ever since I became their assistant. RELEVANT SKILLS Lead Marketing FirstGeneration, Aid & Emergency CareAgency, New York September 2021 - December 2021 (Full-Time) Fluency in French A boutique digitalService marketing agency offering bespoke services to small and medium-sized businesses Quality Customer that will help navigate the ever-growing digital world through a wide range of digital marketing solutions that align with your business goals. My task was to get the verified emails of decision makers and marketing managers in the industry of Finance, Construction, Education, and Non-Profit for my client's promotional item business. E-commerce Specialist, Shopee Store, Guiuan, Philippines January 2020 - December 2021 (Full-Time) An online shop selling thrift clothes and shoes that aims to support the environment, uplift individuals, and express themselves in different choices of styles without getting broke. Managed a shop seller account. My responsibilities were focused on the product listing, and its descriptions, processing orders, shipment of parcels, answering inquiries, and replying to reviews. Virtual Office Assistant, Lending Corporation, Guiuan, Philippines March 2019 - January 2020 (Full-Time) A lending corporation that offers loans to teachers, pensioners, police officers, firemen, and other government employees at a very reasonable interest. In charge of clerical tasks such as cold calling potential clients, checking requirements, interviewing the loan applicant by phone, computing loan net proceeds during inquiries, reviewing filled-in loan forms in google drive, and answering email and text inquiries. Personal Assistant & Data Specialist, Principal Office, Salcedo, Philippines August 2018 - March 2019 (Part-Time) A government public and non-sectarian school offering K to 6 Basic Education. My responsibilities were making school monthly reports, inputting grades of the students in a spreadsheet, checking the accuracy of everything, compiling them, and submitting it to the central office for quarterly reports. Remind and update the principal with his schedule of meetings and seminars to attend. FLIGHT ATTENDANT I became friends with the teachers and they even gave me a happy tip (token/money) because of my computer skills which made it easier for them to focus on their other classroom tasks. KIAN GRAHAM linkedin.com/in/name-- www.reallygreatsite.com Click here for my portfolio RELEVANT SKILLS First Aid & Emergency Care Fluency in French Quality Customer Service OTHER WORK EXPERIENCE Social Media Manager & Strategist, Thrift Boutique, Pampanga, Philippines June 2022 - December 2022 (Part-Time) An online store selling secondhand clothes which aims to provide fashion that doesn't need to be expensive. Daily responsibilities include management of the social media platform, content creation, posting and monitoring content, replying to comments, engaging with followers, and composing content for social media messages. Other tasks include analytics reporting, research, product listing, and answering chat, and email inquiries. The boutique hit its biggest sale this year because of consistently using different effective marketing strategies. SEO Assistant, Marketing Agency, Tennesse, US January 2022 - May 2022 (Full-Time) The agency creates high-end websites and also understands how to acquire leads from online advertising and increase ‘natural' traffic. I handled Client Onboarding, Image Optimization, Install and Setup of Plugins, Setup of Analytic Tools, Keyword Research, Internal Linking, Competitive Analysis, Configure Reporting, Review Accumulation Setup, Technical Audit, Local Audit, and GBP Audit. My client was very happy because in less than one month I have mastered the SOPs of the different tasks, given the fact that I had zero knowledge when he hired me. Because of him, I was introduced to SEO. Eventually, I enrolled myself in in-depth training. Social Media Manager & Marketer, Wear Thrift Store, Palo, Philippines January 2020 - May 2021 (Full-Time) An online shop selling thrift clothes and shoes that aims to support the environment, uplift individuals, and express themselves in different choices of styles without getting broke. Responsibilities include social media content creation, engagement, photo editing, product posting, replying to comments and inquiries, and processing orders. EDUCATION Bachelor of Elementary Education, Major in General Education, Eastern Samar State University 2014 - 2018, Cum Laude, Best Pre-Service Teacher Awardee Eastern Samar State University - Salcedo (ESSU - Salcedo) is a public external campus operating under the Eastern Samar State University system. Currently, the campus has a diverse set of undergraduate and diploma programs offered under the fields of Education, Computer Science, and Agriculture. LINKS Portfolio SKILLS VIRTUAL ASSISTANT SKILLS SOFT SKILLS Flexible Administrative Skills Data Entry and Product Listing Calendar Management Email Management Booking Travels Advertising, Sales, and Marketing Research Web management Expertise in Google and Microsoft offices Graphics (Canva) Appointment Setting Making SOPs Communication Manager Proactive Creative Organize Persuasion Leadership Adaptability Communication Resourcefulness Decision-making Critical Thinking Time Management Conflict Management Openness to criticism SOCIAL MEDIA MANAGEMENT SKILLS Copywriting and Content Marketing Design (Graphics and Videos) Public Speaking (Confidence in front of an audience) Customer Service/Community Management Marketing Analytics Social Media Competitor Analysis Management and Strategy Planning CUSTOMER SERVICE SKILLS Clear Phone, Email, and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Persuasion Skills Time Management and Flexibility Closing Ability TOOLS Slack Trello ClickUp Asana Notion LastPass Canva Lightroom CapCut Calendly Zoho nTask TRAINGS ATTENDED Amazon Real State Virtual Assistant Lead Generation Virtual Assistance 101 General Virtual Assistance Social Media Management Search Engine Optimization Mailchimp Klaviyo Zendesk Google Suite Microsoft Suite Kajabi Dubsado Descript Sharefile Zoom Google Meet Snov.io Loom Buffer Hootsuite Sprout Social Tailwind Semrush