Craig Foster

CRAIG FOSTER OBJECTIVE To obtain a challenging leadership position where my extensive experience and education will be utilized, promoting organizational growth and an engaging workforce through sound leadership and ethical business practices. EXPERIENCE 05/2017 – Current  12/2015 – 01/2017     AIG Amarillo, TX Independent Contractor Omaha, NE Management Consultant Responsible for providing global leadership in strategy deployment frameworks that link strategic imperatives with key performance indicators to ensure business systems align with results. Coordinate with key stakeholders assisting in new product development, process design, streamlining process flows and conducting Kaizen events to improve quality, productivity and reduce cost. Collaborate and manage by influence with plan leadership to ensure that best practice and continuous improvement are part of the culture serving as an agent of change. 06/2010 - 06/2015  Springfield, MO Manager New Business Operations Responsible for operations of the new business annuity processing department. Accountable for budget oversight, monthly schedules and ensuring processing times were within service level agreements. Improve operational quality and performance through the use of standardized work metrics, communication mechanisms and feedback management solutions. Established a highly engaged workforce and culture of promotion within. 06/2015 – 12/2015  Equis Financial / FEG Financial Consultant / Manager Independent broker that recruits, trains and leads a team of financial advisors. Complete in-house risk and suitability assessment for advisors ensuring the carriers and products selected are advantages for our clients. Create various KPI reports and communicate findings to various stakeholders. Lead with influence, promoting our vision, empowering the team to meet and exceed organizational goals. Mutual of Omaha Omaha, NE New Business Supervisor (04/2014 to 06/2015) Manages 28 case managers on both the agency and brokerage distributions. Responsibilities include day-to-day operations of life new business and underwriting departments, budget oversight, monthly schedules, HR related concerns and process improvement initiatives. Collaborate with various stakeholders, vendors and internal departments to improve and maintain efficient practices and relationships. Create data based reporting and communicate findings to various stakeholders in order to set priorities, focus energy and resources, strengthening operations and establishing agreement around intended outcomes. New Business Specialist (11/2013 to 04/2014) Lean leader that oversees new business quality and best practice adherence. Present audit findings and improvement recommendations to various management levels. Train and supervised new staff members. Created and implemented new audit templates and standard operating procedures. Managed competing priorities to ensure the implementation of process improvement initiatives align with operational goals. Senior Case Manager (04/2011 to 11/2013) Team lead that manages high face cases and key relationships. Supports the underwriting function by researching, analyzing and processing various information and inquiries for bids on new and existing business. Responsibilities include ensuring all documentation and contracts adhere to Federal, State and third party regulatory guidelines. Accountable for communicating team performance to various stakeholders and making recommendations to senior management to ensure strategic planning align with stakeholder and customer needs. Underwriter (06/2010 to 04/2011) Processes, analyze and complete risk assessment of Medicare Supplement applications while providing a level of service exceeding customer expectations. Responsible for training new underwriters and creating best practice documentation. EDUCATION 05/2008  Missouri Western State University Bachelor of Science Speech Communication / Organizational Presentation 1593 N Oakfair Pl Springfield, MO-- St Joseph, MO