Courtney Tipton
Sales and Customer Service Manager
242 Naples Lane
Clayton, NC 27527
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OBJECTIVE
I strive to build a career using my skills and knowledge gained over the years.
A highly motivated professional with over 15 years of experience in public
and customer relations. A proven team leader as well as team player with
excellent communication skills.
SKILLS
Retail Sales & Management, Customer Service Manager and Communication
Secretarial - Bookkeeping, Data Entry, and Attention to Detail
HR - Interviewing, hiring, onboarding, terminating and other HR related duties
Inventory Management, Merchandising and Loss Prevention Control
Leadership - Development, Training, and Supporting Growth
Call Center, Technical Support, and software troubleshooting
Payroll Processing, Scheduling, and budgeting
EXPERIENCE
Manager
Maurices Clothing Store - Clayton, NC
July 2012 to Present
Scheduling, visual merchandising, coaching, motivating and counseling employees.
Keep track of daily, monthly, quarterly and yearly goals and relay all statistics to the
team. I represent the brand, operate in a professional manner, demonstrate
exceptional customer service and drive a consistent message to all team members to
drive higher sales volumes.
Technical Support and Customer Service Agent
NeoNova Network Services - Raleigh, NC
March 2018 to November 2018
Worked as a technical support agent part time for NeoNova. Helped customers with
basic and advanced computer, email, or technical issues. Multi-tasked using multiple
screens, accepting and resolving or escalating over 100 calls a day.
Assistant Manager
Verizon Wireless - St. Louis, MO
May 2009 to July 2012
Entertained walk-in clients and demonstrated new cell phone products to the team
and all customers. Attended customers who have problems with their units and
conducted proper documentation. Conducted troubleshooting to cell phone units
which have problems. Assured that monthly sales targets of the stores are reached
monthly. Advertised outdoors and cold called potential clients to bring in sales.
Ensured high quality of customer service is maintained at all times in the store.
Independent Contractor
Verizon Wireless - Clayton, NC
January 2007 to April 2009
Provide customer service and suggest sales. Assist in training new employees to
specific duties while reaching and exceeding individual sales goals. Assist in
managing inventory stock and visual merchandising. I set up appointments with
clients to ensure future business working from home and brick and mortar location.
Manager
Sprint - Clayton, NC
March 2005 to December 2006
Provide customer service and suggest sales. Assist in assigning employees to
specific duties while directing and supervising. Assist in managing inventory stock.
Assist in hiring and training new employees. Lead team and motivate employees to
reach goals.
Secretary
SEARK Realty Company - Lake Village, AR
December 2003 - February 2005 SEARK Realty Company
Create appraisal packets using company software for data entry to be efficient and
fast. Compile, sort and verify the accuracy of data before submitting projects.
Manage correspondence with external customers via phone and email. Ensure client
profiles are maintained, kept up to date and accessible. Ensure realtors schedules
are correct and coordinate meetings with office staff and customers.
EDUCATION
Johnston Community College - Certificate - Early Childhood Education / 2019
Arkansas Department of Education - High School Diploma / 2002 - 2003
Madison Central High School - High School / 1-