Courtney Tipton

Courtney Tipton 242 Naples Lane Clayton, NC 27527 --OBJECTIVE A professional seeking a position in a challenging environment. Over 15 years of experience successfully providing administrative and secretarial support to customer service and operational departments. Proficient in a range of computer applications. Well-developed communication, HR management and customer service skills. CLFMST2020!!** SKILLS Retail - Sales & Management, Customer Service Manager and Communication Secretarial - Bookkeeping, Data Entry, Human Resources and attention to detail HR - Interviewing, hiring, onboarding, terminating and organization Inventory - Management, Merchandising and Loss Prevention Control Leadership – Team Development, Training, and Supporting Growth Call Center – Technical Support, and software troubleshooting Business - Payroll processing, scheduling, budgeting and forecasting EXPERIENCE Co-Manager Rue21 - Smithfield, NC Scheduling, visual merchandising, coaching, motivating and counseling employees. Keep track of daily, monthly, quarterly and yearly goals and relay all statistics to the team. I represent the brand, operate in a professional manner, demonstrate exceptional customer service and drive a consistent message to all team members to drive higher sales volumes. Processing payroll, scheduling, budgeting and forecasting sales. Manager Maurices Clothing Store - Clayton, NC July 2012 to Present Scheduling, visual merchandising, coaching, motivating and counseling employees. Keep track of daily, monthly, quarterly and yearly goals and relay all statistics to the team. I represent the brand, operate in a professional manner, demonstrate exceptional customer service and drive a consistent message to all team members to drive higher sales volumes. Strategically develop business plans and sales forecasting. Technical Support and Customer Service Agent NeoNova Network Services - Raleigh, NC March 2018 to November 2018 Worked as a technical support agent part time for NeoNova. Helped customers with basic and advanced computer, email, or technical issues. Multi-tasked using multiple screens, accepting and resolving or escalating over 100 calls a day. Assistant Manager Verizon Wireless - St. Louis, MO May 2009 to July 2012 Entertained walk-in clients and demonstrated new cell phone products to the team and all customers. Attended customers who have problems with their units and conducted proper documentation. Conducted troubleshooting to cell phone units which have problems. Assured that monthly sales targets of the stores are reached monthly. Advertised outdoors and cold called potential clients to bring in sales. Ensured high quality of customer service is maintained at all times in the store. Independent Contractor Verizon Wireless - Clayton, NC January 2007 to April 2009 Provide customer service and suggest sales. Assist in training new employees to specific duties while reaching and exceeding individual sales goals. Assist in managing inventory stock and visual merchandising. I set up appointments with clients to ensure future business working from home and brick and mortar location. Manager Sprint - Clayton, NC March 2005 to December 2006 Provide customer service and suggest sales. Assist in assigning employees to specific duties while directing and supervising. Assist in managing inventory stock. Assist in hiring and training new employees. Lead team and motivate employees to reach goals. Secretary SEARK Realty Company - Lake Village, AR December 2003 - February 2005 SEARK Realty Company Create appraisal packets using company software for data entry to be efficient and fast. Compile, sort and verify the accuracy of data before submitting projects. Manage correspondence with external customers via phone and email. Ensure client profiles are maintained, kept up to date and accessible. Ensure realtors schedules are correct and coordinate meetings with office staff and customers. EDUCATION Johnston Community College - Certificate - Early Childhood Education / 2019 Arkansas Department of Education - High School Diploma / 2002 - 2003 Madison Central High School - High School /-