Courtney Smith

Courtney Smith --AREAS OF EXPERTISE         Strategic Planning Market/Consumer Analysis Customer Support Data Analysis Technology Evaluations Project Planning Team Leadership Event Planning PROFESSIONAL EXPERIENCE Night Nation Run Series (Remote) Customer Support Manager  Monitor and respond to all event weekend email inquiries  Provide technical assistance to current and potential customers using the online registration platform Cadence Sports, Inc. (Austin) Registration Director, Director of Timing Operations, Venue Manager  Collaborated with clients to develop marketing strategies based on analysis of participant demographics  Led on-site data solutions teams responsible for implementing participant database changes at endurance event packet pick-ups  Managed all timing equipment, coordinated set-up of timing points, and managed timing staff at the Austin Marathon, Ironman 70.3 Buffalo Springs Lake, and TriRock Triathlon Series  Managed registration and packet pick up process from online set-up through day-of packet pick up operations for endurance events with up to 20,000 participants  Designed team and vendor expo areas and managed two-day load-in process of both areas for the 2015 USA Cycling Cyclo-cross National Championships RunTex Foundation (Austin) Event Director  Guided local non-profits through the City of Austin special events permit process from application submittal through event completion  Designed digital marketing materials for company-owned special events  Coordinated all volunteers through registration and packet pick-up process for all company-owned special events  Served as race director for various special events from permit process through Completion in the Austin area RunTex (Austin) Internship  On-site staff during company sponsored athletic and corporate events Sep ’16 – Present Sep ’13 – Jun ‘16 May ’12 – May ‘13 Jan ’12 - May ‘12 EDUCATION The University of Texas at Austin: B.S. Psychology May 2012